Lead VP OF Customer Experience

Topline Pro in New York is seeking a VP of Customer Success to lead the post-sale customer journey, focusing on retention and expansion. You’ll be accountable for defining the multi-year customer experience strategy and collaborating across teams to enhance service delivery.
The ideal candidate will have proven experience in VP-level CX roles within a fast-paced SaaS environment and a strong capability to integrate AI in customer operations. A competitive compensation package includes full health coverage, equity options, and unlimited vacation.

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