Senior Vice President Commercial

Hudson, a subsidiary of Avolta, With our unmatched portfolio, we operate over 1,000 travel retail stores in nearly 90 airports, commuter hubs, landmarks, and tourist destinations across North America, including our iconic Hudson stores. We make the journey as exciting as the destination!

About the Role
The Senior Vice President of Commercial is responsible for setting the North American region’s Commercial vision and strategy, establishing and executing the Annual Commercial Plan, and driving the overall performance of commercial activities and customer experience across the North America organization. This role owns the Annual Commercial Plan end-to-end, ensuring it delivers against revenue, profitability, and customer experience goals.

Essential Functions

Sets the Regional Commercial vision and strategy in alignment with company business plans, working in collaboration with the other key functions to drive growth, business performance, and the customer experience

Establishes, monitors, and executes the Commercial Strategy and Annual Commercial Plan, owning outcomes against financial and performance targets

In partnership with Operations, Operations Services, Business Development, Digital, and Marketing, leads the development and implementation of customer engagement strategies to enhance brand reputation, loyalty, and customer satisfaction

Owns all Retail product categories and programs - including space allocation, assortment, promotions, pricing and inventory strategies – to maximize commercial performance and customer satisfaction

Manages Commercial budgets and financial performance, ensuring category and portfolio decisions align with revenue, margin, and profitability targets

Maintains competitiveness in the market by identifying and evaluating emerging trends, opportunities, product lines, brands, and revenue streams

Builds, leads, and develops a high-performing Commercial organization, fostering a culture of accountability, collaboration, and continuous improvement

Owns delivery of all Commercial elements for existing and new proposals, RFPs, and refurbishments across the region; supports the Business Development team on business continuity situations with the best commercial inputs

Builds and maintains strategic relationships with brands, vendors, distributors, airport authorities, industry leaders, and key stakeholders to advance the company’s commercial position; equips Commercial team leaders to employ successful negotiation strategies and build long-term industry and internal partnerships

Participates in the development of the fresh Grab and Go food category and the Retail and Food & Beverage concept portfolio to expand revenue streams and category relevance

Reporting Relationship
The SVP Commercial reports to the Chief Operating Officer

Major Interdependencies
Category Management, Concept Development & Brand Partnerships, Marketing & Communications, Supply Chain & Logistics, Design & Construction, Operations Services, F&B and Retail Operations, Business Development

Minimum Qualifications, Knowledge, Skills, and Work Environment

The combination of education and professional experience must exceed 15 years:

In a leadership role: Requires 10 years of experience leading a senior level team of professionals engaged in developing and executing Commercial management and strategy programs

In a technical role: Requires 10 years of experience engaged in developing and delivering Commercial management and strategy programs

A bachelor’s degree in a program related to the functional area can count for 3 of the ten-year requirement

An MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of the ten-year requirement

In the industry: 10+ years of retail experience, with Hospitality and/or Food & Beverage experience an advantage

Demonstrated experience managing a portfolio of multiple locations, concepts, and large scale, ideally over $500 million in revenue

Must have experience with retail operations and planning & development, with exposure to multiple concepts, brands and customer profiles

Strong analytical skills with knowledge of financial tools and understanding of concept profitability and return on investment

Proven track record of driving sales and marketing success and achieving business growth

Ability to utilize market research and market trend information

Strong negotiation skills; has the ability to navigate through conflict to find an acceptable win for all parties

Highly advanced business acumen and also has the strategic mindset required to understand the long-term implications of Commercial strategy decisions and to advance the organization’s goals

Demonstrated history of anticipating and balancing the needs of the business with the needs of complex stakeholders, the employee population, and individual circumstances

Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals

Demonstrated experience exhibiting a continuous improvement mindset with the ability to optimize work processes and achieve positive results

Location/Travel

This position is based in our North America Support Center in East Rutherford, New Jersey

This position requires up to 25% travel

Disclaimer
All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.

Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

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