Director, Fulfillment

ABOUT BRANDED BILLS

Branded Bills is a fast-growing headwear brand headquartered in Tempe, AZ. We design, produce, and deliver custom hats and branded merchandise to wholesale partners and direct consumers across the country. As we scale, our fulfillment operations are central to delivering on our promise of quality product, on time, every time.
ROLE SUMMARY

The Director of Fulfillment is a hands‑on operational leader responsible for overseeing all domestic fulfillment activities across wholesale/B2B and DTC/eCommerce channels. Reporting to our Head of Fulfillment, this role owns the end‑to‑end order fulfillment process from pack, ship, and returns to ensuring accuracy, speed, and an exceptional customer experience at every touchpoint. This is a people‑first leadership role for someone who thrives on building high‑performing teams, implementing scalable systems, and driving continuous improvement in a fast‑paced, growth‑stage environment.
KEY RESPONSIBILITIES

FULFILLMENT OPERATIONS

Own the end-to-end domestic fulfillment operation across both wholesale/B2B and DTC/eCommerce order channels
Establish and maintain operational standards for receiving, pick/pack, shipping, returns, and quality control
Monitor fulfillment KPIs (order accuracy, on-time shipment, cycle time, cost per order) and drive continuous improvement
Partner with the warehouse and production teams to align capacity planning with demand forecasts and seasonal peaks
Lead root cause analysis on fulfillment errors, chargebacks, or delays; implement corrective action plans
TEAM LEADERSHIP & DEVELOPMENT

Lead, coach, and develop a fulfillment team including supervisors and associates, fostering a culture of accountability and continuous improvement
Own workforce planning including staffing levels, scheduling, and seasonal flex capacity
Conduct regular performance conversations, set clear goals, and support career development across the fulfillment team
Build a psychologically safe, high‑performance team culture aligned with Branded Bills’ values
SYSTEMS & PROCESS IMPROVEMENT

Optimize the use of warehouse management systems (WMS) and other fulfillment technology to improve efficiency and accuracy
Identify opportunities for process automation, layout improvements, and workflow redesign
Partner with IT and operations leadership to evaluate and implement new tools or integrations that support fulfillment scalability
CROSS- FUNCTIONAL COLLABORATION

Collaborate closely with Sales, Customer Service, Planning, and Production teams to communicate fulfillment timelines and surface any risks proactively
Serve as the fulfillment subject matter expert in cross‑functional planning meetings, seasonal readiness reviews, and new product launches
QUALIFICATIONS

REQUIRED

5+ years of progressive experience in fulfillment, warehouse operations, or supply chain with at least 2 years in a leadership or management role
Proven experience managing both wholesale/B2B and DTC/eCommerce fulfillment operations simultaneously
Experience in apparel, headwear, accessories, or consumer goods with an understanding of the product handling and packaging requirements of the industry
Demonstrated success leading and developing teams in a high-volume, fast-paced fulfillment environment
Strong analytical skills with the ability to interpret operational data, identify trends, and make data-driven decisions
Experience with WMS platforms and order management systems
PREFERRED

Experience at a growth-stage branded consumer goods or wholesale company
Familiarity with Lean, 5S, or Kaizen methodologies
Track record of leading system implementations or process improvement projects from concept through execution
WHAT SUCCESS LOOKS LIKE

Orders ship accurately and on time across both wholesale and DTC channels, even during peak seasons
Team is engaged, well-coached, and equipped to grow; turnover is low and morale is high
Cross-functional partners see the Director as a reliable, proactive communicator who surfaces problems early and brings solutions
Operation is continuously improving
WORK ENVIRONMENT

This role is on-site at our Tempe, AZ facility. The position involves regular time on the fulfillment floor alongside your team. Occasional extended hours may be required during peak seasons or special projects. Physical requirements include the ability to stand, walk, and lift to 30 lbs. as needed.
WHAT WE OFFER

Competitive salary commensurate with experience
Comprehensive medical, dental, and vision benefits
401(k) with tiered company match and profit sharing
Flex PTO
Employee discount on all Branded Bills products
Parental leave
Branded Bills is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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