Director - Provider Practices

Director, Provider Practice
The Director, Provider Practice will manage physician practices in collaboration with the Physician Director and Fisher‑Titus leadership. The Director is responsible for standardizing day‑to‑day operations and business management of the medical practices, and provides coverage to the practice as needed.

Education, Licensure, Registration And Experience

Bachelor’s Degree in Management or related field, or currently working toward a degree.

3 – 5 years of relevant experience.

Essential Functions

Monitor data related to clinical, safety, compliance, and reimbursement metrics.

Work with ambulatory leadership to ensure an integrated system for delivery of care.

Manage the registration/scheduling staff by developing realistic operation budgets, establishing productivity targets, compiling department statistics, and updating policies and procedures.

Coordinate consistent operational standards for all ambulatory clinics.

Plan and conduct meetings with office management to facilitate practice efficiencies and effectiveness.

Ensure the department develops and implements a quality improvement approach.

Perform all other duties as assigned.

Working Conditions

Stand/Walk – 6–8 hours

Sit – 1–2 hours

Bend – up to 1/3 of time

Squat – up to 1/3 of time

Climb – up to 1/3 of time

Reach – up to 1/3 of time

Lift – up to 1/3 of time

Carry – up to 1/3 of time

Push – up to 1/3 of time

Pull – up to 1/3 of time

Right hand – precise motor function (or fine manipulation)

Left hand – precise motor function (or fine manipulation)

Right foot – gross motor function

Left foot – gross motor function

Up to 25 pounds – 1/3 or more of the time

Body fluid exposure – Yes

Standards Of Employment
Attends all mandatory education programs and can describe responsibilities related to safety and regulatory compliance.

Maintains a professional appearance, wears appropriate photo identification badge while on duty, and protects confidentiality of all patient and hospital information.

Participates in monthly staff meetings and rounding processes with the manager to facilitate timely two‑way communications.

Completes required department‑specific education and training programs, and follows safety and security policies including exposure control plans for bloodborne and airborne pathogens.

Core Requirements

Supports the mission, vision, and CARES values of Fisher‑Titus.

Is knowledgeable of patient rights and ensures an atmosphere that respects privacy, dignity, and well‑being of all patients.

Supports, cooperates with, and implements procedures and programs for:

Safety, including universal precautions, fire/safety/disaster plans, risk management, safe work practices, and report and/or correction of unsafe conditions.

Confidentiality of all data, including patient, employee, and operations data.

Quality assurance and compliance with all regulatory requirements.

Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.

Key Service Behavior
Communicates with Compassion – Every patient, Every time

Engages in active listening skills.

Utilizes the AIDET communication tool.

Uses key words at key times.

Utilizes HEART service recovery techniques.

Demonstrates Service Etiquette – Every patient, Every time

Smiles and greets patients using the 10/5 rule.

Demonstrates a calm, positive attitude through tone and body language.

Ensures patient privacy and promotes a healing environment.

Adjusts approach to respect the diversity of patients.

Assesses and manages patient's expectations of care.

Commitment to Safety – Every patient, Every time

Follows established safety guidelines to reduce risk of adverse events through early recognition.

Commits to the culture of safety; says something if something is seen.

Delivering High Quality Care – Every patient, Every time

Commits to efficient, effective, and purposeful work and delivery of care.

Engages in practices that continually improve processes.

Leadership Competencies

Emotional Intelligence

Ability to grow and adapt

Accountability

Communication

Leading and developing others

Building relationships

Business acumen and organizational finances (with emphasis on using available analytics, tools, and financial reporting to understand and effectively manage department operations)

Strategy and implementation

Managing change

Benefits

Hours of Work – Full Time, Salary, Exempt position.

Comprehensive Benefits Package – Medical & Dental coverage, 401K match, paid time off, tuition assistance.

Shift, weekend & PRN differential.

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