Account Manager, Premium Membership Services

Account Manager, Premium Membership Services

Sunrise Sports & Entertainment is seeking a driven and client-focused Account Manager to join our Premium Membership Services Team. In this role, you will serve as the primary point of contact for an assigned portfolio of Premium Territory Members and Suite Holders at Amerant Bank Arena and War Memorial Auditorium, delivering a consistently elevated experience that reflects the standard of our brand.
The Account Manager is responsible for achieving revenue objectives through renewals, retention, upselling, and upgrades, while building long-term, trust-based relationships with high-value clients. This individual will proactively identify client needs, resolve concerns with urgency, and curate exclusive premium experiences that reinforce the value of membership. Success in this role requires a disciplined approach to relationship management, a strong command of revenue performance metrics, and a genuine commitment to service excellence across all touchpoints.
Essential Duties & Responsibilities Client Relations & Service
Serve as the primary liaison for Premium Territory Members & Suites across all events at Amerant Bank Arena and War Memorial Auditorium, including overseeing the full renewal cycle from contract preparation through invoicing and client communication
Develop and maintain strong, trust-based relationships with Premium Territory Members and Suite holders through proactive outreach and engagement
Respond to all client requests, concerns, and inquiries ensuring a professional and timely resolution
Assist and support special events for Premium Territory Members such as networking/social events, meet & greets, and Members-Only events
Work cross-functionally with internal departments to ensure the Member experience exceeds expectations
Assist Premium Territory Members and general guests with mobile ticketing, game day logistics, member events, and arena programming
Conduct off-site and on-site meetings with Premium Territory Members to build relationships and explore cross-selling and upselling opportunities
Serve as on-site Member Experience representative for events; primary point of contact for guest needs during NHL games, concerts, and arena activations at Amerant Bank Arena and War Memorial Auditorium as needed
Sales Strategy
Consistently meet or exceed individual and team performance goals tied to an assigned portfolio of Premium Territory Members and Suite accounts
Drive revenue growth through timely renewals and strategic upselling of Nightly Suites, Group tickets, Partial Plans, concerts, and special events
Partner cross-functionally with the Sales Team to ensure continuity and consistency throughout the client lifecycle
Operations & Reporting
Maintain accurate and up-to-date client records within the Salesforce CRM system to support pipeline management, reporting, and strategic account planning
Draft and execute Suite Lease contracts for Annual Suite Renewals
Perform other duties and special projects as assigned
Qualifications
Bachelor's degree in Business, Sports Management, Marketing, or a related field preferred
Minimum of 2 years of experience as an Account Executive in Ticket Sales, Groups, Service, or account management within sports or live entertainment; Premium Service experience managing Suite Leases is preferred
Genuine commitment to delivering exceptional client experiences, building long-term relationships, and maintaining a high standard of service that drives retention and loyalty across a diverse client base
Demonstrated track record of meeting or exceeding revenue targets and client retention goals, with experience managing premium or high-value client relationships
Familiarity with SeatGeek ticketing platforms (Unify and Amplify) and Salesforce CRM preferred; Microsoft Office Suite (Word, Excel, PowerPoint) required
Strong work ethic with the ability to thrive in a fast-paced, high-pressure environment; demonstrates resilience, adaptability, and composure under adversity
Empathetic communicator with strong interpersonal skills and a genuine commitment to understanding and serving client needs
Willingness and ability to work evenings, weekends, and holidays as required by event and game schedules
Position Type / Expected Hours of Work
This is a full-time exempt (salaried) position. Must be able to work flexible hours, including nights, weekends, and holidays as needed.
We welcome all to apply and join our team.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.