Account Recovery Specialist – Hybrid Payments Support

defi SOLUTIONS is seeking an Account Recovery Specialist to support customers in early-stage recovery while delivering a professional, empathetic experience. This hybrid role involves handling payment questions, due dates, payoff information, and repayment options in a fast-paced contact center.
You will work from a home-enabled setup with occasional in-office days, ensuring accurate documentation, adherence to policies, and timely resolution for overdue accounts.

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