Communications Manager

The Patron Services and Communications Manager facilitates our client’s patron, donor, and promotional communications, manages patron services efforts, maintains accurate and clean data in CRM and email systems, leads the subscription sales campaign, and manages the execution of patron events. This role works independently to execute tasks in a timely, organized, and effective manner.
Compensation $35,600 per annum (exempt), 30 hours per week on average.
Generous time off policy, flexible hours, hybrid working environment (minimum 50% on-site work required, plus required onsite for specific events and programs), and company sponsored health care.
Schedule Full Time: 30 hours per week/average. Some evening and weekend work required.
Responsibilities Communications
Partner with staff and outside consultants to develop and execute all patron communications efforts via email, direct mail, social media, or grassroots
Facilitates CRM and Constant Contact, including list development, segmentation, list cleaning, data imports, and updates needed to support targeted patron communications.
Builds and sends emails in Constant Contact, tracking analytics and reporting as needed
Support Executive Director, Marketing & PR team, and other staff in developing copy and collateral materials to promote organizational programs
Tracks efficacy of communications efforts
Track expenses related to marketing and communications
Maintain company website
Regularly review and update the website
Post about company activities on League of Chicago Theaters
Coordinate patron ticketing for mainstage shows
In partnership with Theater Wit, ensure seamless management of all bookings
Coordinate third-party and/or group vendors (such as Hot Tix).
Oversee subscriber and patron communications to steward attendance
Partner with Theater Wit to resolve patron issues in accordance with policies and protocols
Partner with production team and Theater Wit to ensure Accessibility Services are delivered successfully
Serve as primary point of contact for the organization
Providing excellent customer service and support for any inquiries
Distributes incoming mail and updates returned mail addresses in the CRM;
Manages primary admin phone and voicemail, monitors general email accounts, responds to inquiries and messages, distributes messages to the appropriate staff members.
Maintains the office and rehearsal room calendars.
Manages the annual subscription campaign
Support ED and Marketing & PR team to determine campaign strategy & timeline, development of collateral and copy for direct mail and email.
Manage the subscription storefront on company website and transaction pages through CRM/merchant services
Project manage in-house mailings and follow-up efforts
Receive and process subscription orders via mail, online, or phone
Partner with box office to seat and manage subscriber bookings, facilitate customer service and seating protocols including refund and no-show policies
Ensure stewardship of perks and benefits with subscribers
Coordinate Patron Events
Help craft the slate of patron events, creating a deeper experience for subscribers, donors, and community members,
Develop and deploy events within CRM, manage website landing pages, and patron experience
Manage invitations and RSVPs
Coordinate logistics from set-up to strike
Oversee volunteer needs, signage, and event supplies inventories
Database management:
Responsible for the maintenance and accuracy of patron data in the CRM (Neon) including:
Oversight of data entry protocols and regular data clean-up;
Management of data imports from box office and other 3rd parties
Coordinates data exports for email and direct mail campaigns
Other duties as assigned.
Required Skills and Experience Minimum 2 years of relevant experience in communications, marketing, patron or customer service, arts or nonprofit administration, or related work.
Excellent written and verbal communication skills.
Strong attention to detail and commitment to accuracy
Strong project management skills and ability to manage multiple priorities
Prior experience with email marketing, CRM, social media, or web platforms
Experience with NeonCRM, Constant Contact, WordPress is a plus
Strong customer service skills and ability to communicate effectively with patrons. A commitment to providing excellent service,

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