CRM Specialist

Job Description
The CRM Data Specialist in the CRM Operations Department is responsible for maintaining, validating, and transferring data between the CRM system (Slate) and other systems such as the SIS (PeopleSoft). The role focuses on accurate and timely loading of applicant data and decision history, resolving errors, creating and running queries, and ensuring the integrity of application data across systems. This position is also responsible for loading and monitoring data files from external vendors and providing technical and operational support to the admissions team. Daily work is highly detail-oriented and repetitive, requiring strong troubleshooting skills and meticulous attention to data accuracy to prevent issues for students during the application and enrollment process.

Key Responsibilities

Data Maintenance and Validation

Monitoring Processes

Loading External Data to Slate

Managing Data Feeds

Admissions Procedure Knowledge

Technical Skills Development

Visiting Student Application Processing

Internal Constituent Support

Support the UMKC's Office of Admissions recruitment efforts

Serve up to four primary shifts per month at the front desk, assisting with applicant inquiries and directing students as needed.

Maintain regular in-office hours to support the public-facing role of the Office of Admissions.

Provide support to the Office of Admissions and Orientation for events as needed

Professional Representation

This position requires a proactive approach to data management, technical proficiency, and the ability to effectively support internal stakeholders.

Minimum Qualifications
High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

Bachelor's Degree in a related field preferred

2 years of CRM Data Management experience preferred.

Experience in Higher Education preferred

Anticipated Hiring Range
The anticipated hiring range for this position has been established as $15.00 - $19.25 per hour.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Benefits Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.

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