Community Relations Director

Description

Organization Summary
Jewish Federation of Palm Beach County is a 501(c)(3) nonprofit organization dedicated to transforming, inspiring and saving lives in the Palm Beaches and around the world. Each year, the Federation engages thousands of community members through philanthropy, volunteerism, leadership development, and community engagement initiatives that strengthen Jewish life and meet critical needs locally and globally.

Position Summary
The Director of Community Engagement provides leadership, oversight, and day-to-day direction for Community Connections, Community Navigation, Jewish Family Life, and Shalom Palm Beach. The role is responsible for ensuring engagement initiatives are coordinated, effective, data-driven, and aligned with Federation’s broader Community Engagement strategy. The Director oversees constituent engagement pathways, community partnerships, referral systems, program outcomes, and staff performance while fostering meaningful connections throughout the Palm Beaches and Treasure Coast.

Success in this role is measured by

Achievement of established engagement goals and KPIs

Accurate constituent tracking and CRM data integrity

Strong community partnerships and referral outcomes

Positive constituent experiences and engagement outcomes

Effective leadership, accountability, and program performance

Essential Duties and Responsibilities

Provide leadership, supervision, support, and accountability for Community Engagement staff.

Support execution of Federation’s Community Engagement strategy.

Monitor program performance, KPIs, and community impact outcomes.

Ensure accurate constituent tracking and CRM data management.

Maintain engagement pathways, referral processes, and warm handoffs.

Cultivate relationships with synagogues, agencies, schools, and community partners.

Collaborate across departments to support integrated engagement strategies.

Support community-wide initiatives, outreach efforts, and events.

Develop operational systems, processes, and best practices.

Represent Federation throughout the community.

Qualifications and Success Factors

Bachelor’s degree required; advanced degree preferred.

Five or more years of nonprofit leadership, community engagement, relationship management, or program management experience.

Supervisory experience strongly preferred.

Strong operational, organizational, and project management skills.

Experience with CRM systems, reporting tools, and outcome measurement.

Excellent communication and relationship-building skills.

Ability to analyze data and use insights to inform decision‑making.

Commitment to Jewish communal life and relationship-based engagement.

Ability to work evenings and weekends as needed.

Work Environment
Jewish Federation of Palm Beach County is committed to creating a workplace where employees feel supported, valued, and connected to our mission. Our offices are located in a beautiful facility in West Palm Beach, providing a professional and welcoming environment for both staff and visitors. The building is secured during business hours with dedicated safety personnel to help ensure a safe and supportive workplace.

Federation prioritizes employee well‑being and professional growth through a collaborative culture and a dedicated employee wellness program that promotes physical, mental, and emotional health. Employees also benefit from a wide range of professional development opportunities, including in‑house courses through Federation University, cross‑departmental trainings, conference participation, professional certifications, and involvement in fellowships and leadership cohorts.

Employees of the Federation also enjoy a comprehensive benefits package designed to support health, financial security, and work‑life balance, including:

Health & Wellness Benefits

Comprehensive health coverage including medical, dental, and vision plans

Disability and life insurance coverage

A dedicated employee wellness program focused on overall well‑being

Time Off & Work‑Life Balance

Generous paid time off

Paid Jewish and U.S. holidays

Early office closings on Fridays in observance of Shabbat

Early closings on many holiday eves

Financial Benefits

401(k) retirement plan with employer contribution

Pre‑tax benefits including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)

Pay Rate
We benchmark our salary ranges for new hires in relation to the role, level, and role location; however, we consider a multitude of factors, to include relevant experience, skills, and education/training, to determine compensation within the identified range.

Jewish Federation of Palm Beach County is an Equal Opportunity Employer.
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time at Federation’s discretion. Employment is at‑will, and this job description is not an employment contract and nothing herein shall be deemed to create in any way whatsoever an employment contract.

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