We are seeking a highly organized and customer-focused Account Manager / Planner to support the day-to-day management of a growing product line.
This position is responsible for providing exceptional customer service, preparing and managing customer quotations, processing orders, coordinating shipments, maintaining customer communications, and ensuring on-time delivery. The successful candidate will work closely with customers and internal teams including production, purchasing, and shipping to ensure a seamless experience from quote through delivery. This is a hands-on, in-person role ideal for a self-driven individual who thrives in a manufacturing environment and takes ownership of customer satisfaction and operational execution.
Day-to-Day Responsibilities
- Prepare and manage customer quotations
- Process customer orders accurately and efficiently
- Coordinate shipments to ensure on-time delivery
- Serve as the primary point of contact for customer communications
- Work closely with production, purchasing, and shipping teams to meet customer requirements
- Monitor order status and proactively communicate updates to customers
- Maintain accurate customer and order information within ERP systems
- Support day-to-day account management activities for a growing product line
- Utilize Microsoft Excel to manage data, reporting, and customer information
- Deliver exceptional customer service while resolving issues and ensuring customer satisfaction
Required Skills & Qualifications
- 3+ years of experience in customer service, account management, inside sales, order management, production planning, or a related role
- Strong proficiency in Microsoft Excel and ERP systems
- Experience preparing customer quotations, entering orders, and tracking customer requirements
- Ability to coordinate shipping schedules and communicate effectively with customers and internal departments
- Excellent organizational skills with strong attention to detail
- Strong written and verbal communication skills
- Self-motivated with the ability to work independently and manage multiple priorities
- Professional, customer-focused attitude with strong problem-solving abilities
Preferred Skills & Qualifications
- Experience in a manufacturing or distribution environment
- Experience supporting injection molded products or components
- Ability to work on-site and collaborate effectively with cross-functional teams
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