Production Technician Supervisor – 1st Shift

Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions

Audit daily order processes; ensure all orders are sent to each site

Monitor and report all errors for performance tracking

Work creatively with the Inventory Control team, Transportation department and warehouse sites on service resolutions

Oversee service provider performance and engage providers for service improvement

Communicate order changes with warehouses and coordinate shipment schedules

Maintain all department ISO compliance documents and train all personnel within the department to the required standards, including the Director and Manager of the department

Requirements

2 years of relevant work experience

Experience with Microsoft Office and Windows applications; ability to create complex formulas in Excel

Associate degree in Transportation or Business (it’d be great if you also have)

2 years of experience in customer service, distribution or logistics in a manufacturing environment (it’d be great if you also have)

2 years of experience in transportation and operations (it’d be great if you also have)

Availability to work extended hours as needed, which may include early mornings, evenings and weekends

Capacity to quickly learn and achieve proficiency in new software applications

Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience

Effective organizational and leadership skills; able to use a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes or cultures

Ability to perform complex analyses of data, processes, policies, procedures and/or systems; experience producing unambiguous, comprehensive and accurate interpretations

Core Competencies
Demonstrates strong customer service and communication skills while effectively coordinating logistics and transportation operations. Proficient in data analysis and maintaining ISO compliance within a manufacturing environment.

Highest-signal resume keywords

Customer Service Experience

Logistics Coordination

ISO Compliance Management

Data Analysis Proficiency

Microsoft Excel Expertise

ATS Optimization Keywords
Hard Skills

Data Analysis

Logistics ManagementOrder Processing

Service Improvement

Performance Tracking

Complex Formula Creation

Transportation Operations

Inventory Control

Audit Processes

Compliance Documentation

Soft Skills

Verbal Communication

Written Communication

Organizational Skills

Leadership Skills

Interpersonal Skills

Certifications & Qualifications

Associate Degree in Transportation

Associate Degree in Business

Industry Keywords

Manufacturing Environment

Service Provider Performance

Warehouse Coordination

Order Changes Communication

Extended Hours Availability

Tools & Technologies

Microsoft Office

Windows Applications

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