Public Service Officer

Overview
Position is responsible for interviewing members of the public to gather information needed to generate police reports relating to non-emergency incidents, preparing police incident reports, entering them into the police reporting system, and maintaining the highest level of professional and courteous customer service during performance of duties.

Equal Employment Opportunity
The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Responsibilities

Respond to citizen phone calls and walk-ins requesting a police incident report; conduct a preliminary assessment to verify the incident occurred in the IMPD service district and identify incident type.

Identify and refer calls that require the dispatch of police units to the Communications Supervisor.

Assess the information needed to prepare a complete report and interview the citizen to gather required data.

Advise citizen on follow‑up procedures, crime prevention materials, and referral services as appropriate.

Enter the report into IMPD's Police Reporting System, assign appropriate report header per FBI Uniform Crime Reporting standards, validate address and police beat assignment, and enter narrative description.

Receive additional report information via phone or walk‑in, query the reporting system to locate the report, and create supplemental reports as necessary.

Monitor reports to identify trends or follow‑up actions needed by district or departmental personnel.

Provide advisory alerts to district commanders regarding geographic areas requiring additional patrols or actions.

Participate in end‑of‑shift information exchange and briefings to ensure smooth transfer of case load.

Meet periodically with unit members to discuss quality control and operational improvements.

Participate in documentation of recommendations for submission to departmental administrators.

Greet all visitors at the district headquarters, providing courteous assistance or directing them to appropriate personnel.

Qualifications

High school diploma or GED with a minimum of two (2) years of related professional customer service experience, *or* a minimum of two (2) years of college education in English composition and/or criminal justice.

Commitment to professional customer service and teamwork.

Ability to conduct interviews, summarize information into a police incident report format, and handle potentially difficult or hostile contacts.

Strong written communication skills and ability to produce clear, concise narratives.

Typing speed of at least 25 words per minute with high accuracy.

Knowledge of police reporting, record‑management systems, police radio procedures, and Windows‑based applications such as MS Word and MS Outlook.

Problem‑solving skills.

Maintain confidentiality of sensitive information.

Special Police Powers (minimum age 21) and IDACS/NCIC certification required after hire.

Successful completion of the department's reporting and customer service training program required after hire.

Working Conditions
Shift and weekend work may be required; work is performed in an office setting, and overtime may be required.

Benefits

All pay rates are bi‑weekly.

Life Insurance: Employer paid basic coverage.

Access to the City and County retirement plan options.

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