Social Media Coordinator

Job Title: Social Content Coordinator (Part-Time)

Department: Digital Media

Reports To: Social Content Coordinator

Summary
The Seattle Seahawks are seeking assistance with community management across various social media platforms and accounts related to First & Goal Inc., aiming to deliver exceptional customer experiences on a day-to-day basis, but particularly during gamedays and numerous non-Seahawks events, including concerts, other sporting events (Sounders, Reign, etc.), flat shows and more. This is a part-time, year-round position averaging 28 hours per week, oftentimes at Lumen Field, WAMU Theater or the Virginia Mason Athletic Center.

The ideal candidate is a proactive problem-solver capable of monitoring multiple platforms and channels at once, regularly scanning social media posts for opportunities to answer questions and provide solutions to customers during various events, primarily taking place at Lumen Field and WAMU Theater. The ideal candidate should have outstanding communication skills and exercise good judgement in determining when to escape issues with stadium/event operations. They also seek out opportunities to surprise and delight fans in both big and small ways.

Essential Duties and Responsibilities

Monitor various social media platforms for customer posts, replies, comments and direct messages

Respond promptly and professionally on behalf of the organization to address customer service issues across social media and messaging platforms

Proactively identify opportunities to improve customer experiences, collaborating with team members to quickly solve problems and create memorable event experiences

Effectively manage multiple tasks and responsibilities in a fast-paced environment

Maintain a customer-centric mindset to ensure fan satisfaction and exceed expectations

Drive engagement by creating comments and interactions between primary and ancillary social media accounts

Engage with relevant third-party content from both primary and ancillary social media accounts

Provide live on-site social media coverage for all WAMU Theater events

Coordinate with the booking, operations and artist teams at WAMU Theater to plan and execute content capture

Content planning, capture, editing and strategy for Lumen Field and WAMU Theater

Occasionally provide comprehensive coverage of events

Education and Qualifications

Excellent communication skills, both written and verbal, to engage effectively with fans and team members

Strong problem-solving abilities to address inquiries and resolve issues promptly and efficiently

Customer-centric mindset with a passion for delivering exceptional service and exceeding fan expectations

Ability to work independently and self-sufficiently in managing responsibilities

Familiarity with social media platforms, including but not limited to Instagram, Twitter/X, Facebook, TikTok and more

Adaptability to thrive in a fast-paced environment and effectively manage multiple tasks and priorities

Must be able to work irregular hours, including some nights, weekends and holidays

Experience in creating and/or capturing content intended for social media is a plus

Physical Demands

The employee may need to lift 10 pounds or more

At times, this job may require many hours of sitting, standing and walking including events and on gameday

Compensation
The hourly rate for this position is: $29.50

The hourly rate applies to the current posting. The posted hourly rate may vary based on key factors including, but not limited to, education, job-related knowledge, experience and skill set.

#J-18808-Ljbffr