Relationship Manager, Scaled

About Handshake
Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.

About Handshake
Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions. In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.

Why Join Handshake Now

Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel

Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions

Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders

Build a massive, fast-growing business with billions in revenue

About Handshake AI
Human data is the core infrastructure to AI advancement. Frontier AI labs currently improve model capabilities with various data-intensive post-training techniques. We believe that data spend for AI training will increase by 3-5x in the next few years and continue for much longer as models take on new domains. Handshake AI supports all of the frontier AI labs, working on their most complex data at the largest scale.

Your Impact
As a Relationship Manager on our Education Success Team you are responsible for ensuring your education partners are healthy, happy, successful, and retained.

You will create repeatable and reusable tactics for driving engagement across our education partners' teams, which could include everything from webinars, email nurture, product hooks, etc. You will channel the voice of the customer both quantitatively and qualitatively to rally the necessary people and highlight success.

You will report to the Manager of Education Success, working closely with customer support, sales, product and marketing to deliver a world-class customer experience and drive our business through renewals and expansions.

Your Role
Product Knowledge

Answering questions regarding the Handshake product daily

Identifying, diagnosing, and helping customers resolve data health issues

Expanding and deepening product adoption and usage amongst your career center partners

Gathering, documenting, and sharing best practices on how education partners can better leverage the platform to drive student engagement

Deeply learning and understanding the higher education and career services space (operations, structure, and metrics)

Consulting with education partners on their workflows to help them adapt their processes to the Handshake product and achieve student success

Responding to detailed inquiries that require leveraging technical product knowledge combined with your strategic understanding of Handshake and our goals

Relationship Management

Owning the core/executive relationships and ultimate success with a defined segment of education partners

Cultivating meaningful, trusting relationships with key partners and relevant stakeholders

Effectively navigating a complex and nuanced set of relationships to build and maintain trust at scale

Implementing the program of recurring and on-demand touchpoints with customers

Partner Success, Health, and Retention

Ensuring successful implementation for all new partners in your book of business

Ensuring high and swift renewal rates. This may include the management of detailed contracts and security requests that are nuanced to each partner

Driving customer value from the product

Implementing and executing scalable solutions to support a large book of business

Tracking detailed subjective health assessments to pair with data-driven account health scores.

Leveraging data to proactively identify at risk accounts and implement action plans

Collaborating across the Handshake organization to ensure that customer needs are met in an efficient and timely manner

Understanding trends with your accounts via data reporting and dashboards and taking appropriate actions to keep account health high

Providing effective project management for both internal and external strategic initiatives

Executing implementation calls and training webinars with your education partners and relevant stakeholders

Using Industry landscape, current HigherEd trends, historical relationship health and product to articulate/advice/suggest clear actions

Operations and Marketing

Helping scale, develop, document and peer-train on internal processes to support users & peers

Assisting with content creation for marketing collateral to education partners

Developing the relevant topic, format and audience for targeted and scaled programming

Your Experience

2+ years of Customer Success experience

Proven experience with SaaS and ability to quickly learn tech stack

Experience working with a large book of business and implementing scalable solutions to support accounts

Experience building relationships with customers and navigating complex or difficult conversations

Highly articulate, polished, and professional communicator

Ability to prioritize workload while maintaining high attention to detail

Ability to internalize changing messaging and rapidly incorporate into customer conversations

Highly curious with “discovery” mindset

High degree of technical aptitude

Ability to think critically and empathetically about the customer’s needs

Add value to a team environment by demonstrating enthusiasm and a collaborative spirit

Adaptable to evolving business needs and willingness to contribute to process improvement

Analytical, methodical approach to identifying challenges and measuring impact.

Able to drive customer onboarding, implementation and consultation

Extremely detail-oriented and diligent

Able to receive feedback maturely and iterate quickly to continuously improve

Able to leverage business acumen to guide prioritization

Highly intuitive and high EQ

Able to strategize independently

Able to think critically about the customer’s needs

Able to provide ideas for improving internal team structure

We Offer
The below benefits are for full-time US employees.

Ownership:

Equity in a fast-growing company

Financial Wellness : 401(k) match, competitive compensation, financial coaching

Family Support : Paid parental leave, fertility benefits, parental coaching

Wellbeing : Medical, dental, and vision, mental health support, $500 wellness stipend

Growth : $2,000 learning stipend, ongoing development

Remote & Office : Internet, commuting, and free lunch/gym in our SF office

Time Off : Flexible PTO, 15 holidays + 2 flex days

Connection : Team outings & referral bonuses

Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.

Compensation Range: $105K - $120K

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