Director of Client Services

Parable Talent is partnering with a rapidly growing organization in the High Point area to identify an experienced

Director of Client Services . This is a confidential search for an award-winning company that has been recognized as one of the

Triad Business Journal's Fast 50

for four consecutive years and has earned

Best Place to Work

honors in the Triad for the past two years.
If you're passionate about building high-performing teams, creating exceptional client experiences, and driving operational excellence, we'd love to connect.
Position Overview:

Reporting directly to executive leadership, the Director of Client Services will oversee a growing Client Services team while ensuring an exceptional experience for enterprise-level clients. This leader will be responsible for developing people, improving processes, driving accountability, and serving as the primary advocate for clients across the organization.
This is an outstanding opportunity for someone who thrives in a fast-paced, growth-oriented environment and enjoys solving complex challenges while developing others.
What You'll Do:

Lead, coach, and develop a high-performing Client Services team.
Foster a culture centered around accountability, responsiveness, ownership, and continuous improvement.
Ensure clients receive proactive communication and exceptional service throughout every engagement.
Monitor key performance metrics, service levels, and operational performance to drive measurable results.
Partner cross-functionally with operations and leadership to ensure client expectations are consistently exceeded.
Serve as the primary escalation point for complex client issues and high-priority projects.
Build long-term relationships with executive-level client contacts through regular business reviews and strategic communication.
Identify opportunities to improve internal processes and enhance the overall client experience.
Support organizational growth by developing scalable systems, people, and best practices.
What We're Looking For:

Proven experience leading client services, customer success, account management, operations, or project management teams.
Demonstrated success developing and coaching leaders and high-performing teams.
Exceptional communication and relationship-building skills.
Strong organizational abilities with excellent attention to detail.
Ability to manage multiple priorities while maintaining a high level of client satisfaction.
Strategic thinker with a hands-on leadership style.
Comfortable operating in a dynamic, fast-growing business environment.
Passion for continuous improvement and creating outstanding customer experiences.
Why This Opportunity?

Join one of the fastest-growing companies in the Triad.
Work directly with executive leadership and influence company strategy.
Lead a talented team with significant opportunity for growth.
Collaborative, high-performance culture focused on continuous improvement.
Competitive compensation package including bonus opportunity. Comprehensive benefits including medical, dental, vision, 401(k) with company match, paid time off, and company holidays.

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