Director of Customer Insights & Post-Sale Experience

1-800-FLOWERS.COM, INC. seeks an Insights Intelligence Director to unify customer signals from CSAT, NPS, sentiment, and Voice of the Customer into actionable strategies that improve the post-sale experience.
You will collaborate with leadership to drive data-driven decisions, champion data integrity, and align multiple data sources into a trusted performance view. The role emphasizes turning data into business impact, influencing executive decisions, and elevating storytelling through clear,

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