Social Media & Communications Manager

About ReminderMedia
ReminderMedia is a leading marketing services provider that has helped over 100,000 small businesses grow their client base through a powerful suite of digital and direct-mail marketing tools. We serve real estate agents, insurance professionals, financial advisors, and other relationship-driven small businesses with branded lifestyle magazines, digital marketing platforms, and creative content that keeps our clients top-of-mind with the people who matter most to their business.

About ReminderMedia
ReminderMedia is a leading marketing services provider that has helped over 100,000 small businesses grow their client base through a powerful suite of digital and direct-mail marketing tools. We serve real estate agents, insurance professionals, financial advisors, and other relationship-driven small businesses with branded lifestyle magazines, digital marketing platforms, and creative content that keeps our clients top-of-mind with the people who matter most to their business.

About The Role
We are hiring a Social Media & Content Manager to own how ReminderMedia shows up across our owned social channels. This is a hands-on creative production role: you will concept, produce, and publish short-form video and design assets, maintain a consistent publishing cadence, and grow engagement across platforms.

The role also carries secondary responsibility for public relations support and for coordinating our presence at industry conferences and partner events. Content production is the core of the job; PR and event coordination are meaningful but supporting elements of it.

This is a hybrid position based out of our Wayne office. Regular in‑office presence is required because much of the content production is filmed on site and developed collaboratively with our marketing and product teams.

Essential Functions
Social Content Production and Publishing

Concept, script, produce, and publish original short‑form video for Instagram Reels, YouTube Shorts, and other active ReminderMedia channels

Appear on camera and on audio in ReminderMedia content on a recurring basis, and direct other on‑camera participants including employees, clients, and partners

Produce supporting static and design assets for social, email, and web placement

Maintain a published content calendar and hit an agreed posting cadence across all active channels

Apply and maintain ReminderMedia brand voice, visual standards, and messaging guidelines across every channel

Use approved AI tools for image, design, and video production in accordance with ReminderMedia's AI Use Policy, including required documentation of AI‑assisted assets

Track channel and post‑level performance against defined engagement and growth targets, and report results on a recurring cadence

Communications and Public Relations Support

Draft press releases, product announcements, and other external communications for review and approval

Build and maintain a target media list, develop story angles, and pitch outlets and industry publications

Support paid and organic promotional efforts in coordination with the marketing team

Client Content, UGC, and Compliance

Source, curate, and secure written permission for user‑generated content and client testimonials, using ReminderMedia's approved release and consent process

Ensure all testimonial and endorsement content complies with applicable advertising rules, including the FTC Endorsement Guides and Rule on the Use of Consumer Reviews and Testimonials, SEC Marketing Rule requirements applicable to investment‑adviser clients, and state insurance and real estate advertising regulations. Route all testimonial content from regulated client segments through management before publication

Respond to comments, messages, and community engagement across channels within defined service‑level expectations, escalating client service and complaint issues to the appropriate internal team

Conference and Partner Event Coordination

Serve as ReminderMedia's primary point of contact for the conferences and industry events we attend, coordinating logistics, deadlines, deliverables, and on‑site content capture

Maintain working relationships with event organizers and corporate and aligned partners, and coordinate cross‑promotional content

Travel to and attend select events, including occasional overnight travel and work outside standard business hours during event periods

This role has no authority to sign, commit to, or otherwise bind ReminderMedia to any vendor, sponsorship, event, or partner agreement. All agreements and spend commitments are routed to the CMO for approval and execution

Requirements
Required Qualifications

High school diploma or GED

2+ years of experience managing social media channels for a brand, business, or organization

Demonstrated experience producing short‑form video from concept through publication, including filming, editing, and captioning

Demonstrated experience producing design assets for social or digital channels

Hands‑on experience with AI tools for image, video, or design generation

Experience working from a content calendar and meeting recurring publishing deadlines across multiple channels

Experience using platform analytics to report on content performance

Willingness to appear on camera and on audio in published brand content

Ability to travel approximately [10-15%] annually, including occasional overnight travel

Portfolio of previously published work required. Submit links or files showing content you have published for a brand, business, or organization, including at least two short‑form videos. We review previously published work only and do not ask candidates to produce unpaid original work for ReminderMedia as part of the interview process. If a paid work sample is requested at a later stage, it will be paid at an agreed rate

Clear professional written and verbal communication in English, which is essential to drafting published content and pitching media contacts

Authorization to work in the United States

Ability to work a hybrid schedule from our Wayne, PA office

Preferred Qualifications

Public relations, communications, or media relations experience, including successful earned‑media placements

Experience marketing to small business owners or professional‑services audiences such as real estate agents, insurance agents, or financial advisors

Experience with advertising compliance in a regulated vertical

Experience coordinating brand presence at trade shows or industry conferences

Familiarity with social scheduling, listening, or asset management platforms

How We Measure Success In This Role

Publishing cadence met across all active channels

Growth in engagement and follower metrics against agreed baselines

Volume of original short‑form video produced and published

Earned media placements secured

Volume of compliant, permissioned client testimonials and UGC collected

Event deliverables completed on schedule

Equal Employment Opportunity
ReminderMedia is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, ancestry, age, disability, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Consideration of Criminal Histories
We consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws, including applicable fair chance and ban‑the‑box requirements. Any offer of employment may be contingent on the successful completion of a background check conducted in accordance with applicable law, and applicants will receive all disclosures and authorizations required by the Fair Credit Reporting Act and applicable state law before any such check is conducted.

Reasonable Accommodation and Alternative Application Methods
ReminderMedia is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and interview process and in the performance of essential job functions. Applicants who require a reasonable accommodation, or who require an alternative method of application or screening, may contact our recruiting team directly to hr@remindermedia.com to request assistance.

Candidate Communications
ReminderMedia may contact applicants by email, phone, or text message regarding their application and the hiring process. Consent to receive automated or recurring text messages is obtained separately through an affirmative opt‑in during the application process, is not a condition of employment or of consideration for employment, and may be revoked at any time by replying STOP. Message and data rates may apply.

Benefits

Comprehensive compensation package with On-Target Earnings ranging from $70,000 to $80,000

Full benefits package includes medical, dental, vision, 401(k) with company match, paid time off, and much more

Equipment needed to work remotely is provided by the company

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