Managing Director, West Region

Employment Type: Full-Time, Direct Hire

Required:

Managed Services Provider (MSP) experience.

About the Role
We are seeking an experienced

Managing Director, West Region

to lead and scale a high-performing regional organization within a Managed Service Provider (MSP) environment. This executive leadership role will have full accountability for regional business performance, including P&L ownership, client retention, operational excellence, and strategic growth initiatives across the Western United States.

The ideal candidate is a proven leader with deep MSP experience, strong enterprise client relationship management skills, and a track record of driving business outcomes through high-performing teams.

Key Responsibilities

Lead and oversee all aspects of the West Region business operations, ensuring achievement of financial, operational, and customer success objectives.

Maintain full regional

P&L responsibility , including revenue growth, profitability, budgeting, forecasting, and financial performance management.

Develop and execute regional business strategies aligned with company goals and growth initiatives.

Build, lead, mentor, and develop a geographically distributed team of leaders and individual contributors.

Drive exceptional client retention by fostering trusted relationships with key enterprise customers and executive stakeholders.

Serve as the senior executive point of contact for strategic client accounts, ensuring high levels of customer satisfaction and service delivery excellence.

Collaborate with cross-functional teams to optimize service delivery, operational efficiency, and client outcomes.

Identify and pursue opportunities for business expansion, market penetration, and revenue growth throughout the Western U.S.

Establish performance metrics and accountability frameworks to ensure consistent execution and results.

Required Qualifications

Bachelor's degree or equivalent professional experience.

10+ years of progressive leadership experience in the

Managed Services Provider (MSP)

industry.

Proven success managing regional or multi-site business operations.

Demonstrated experience with

full P&L ownership

and accountability for business performance.

Strong background in client retention, customer success, and strategic account management.

Experience leading large, multi-level teams with direct and indirect reports.

Ability to establish and maintain executive-level relationships with enterprise clients.

Deep understanding of service delivery, operational management, and client engagement best practices.

Strong familiarity with business, technology, and market dynamics across the Western United States.

Exceptional leadership, communication, negotiation, and strategic planning skills.

Preferred Qualifications

Experience leading growth initiatives within a technology services or IT consulting organization.

Strong network of enterprise relationships within the Western U.S. market.

MBA or advanced business degree preferred.

Strategic Business Management

Client Retention & Customer Success

Enterprise Relationship Management

Team Development & Organizational Leadership

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