Quest Group is actively seeking a customer-focused and highly organized Account Manager / Sales Support Specialist to join our growing team. The ideal candidate will have previous experience in the manufacturing industry and be proficient in using HubSpot CRM to manage customer relationships, sales opportunities, and account activities.
This position serves as a key liaison between customers, sales, operations, and production, ensuring exceptional service while supporting the sales process from inquiry through order fulfillment. The successful candidate is proactive, detail-oriented, and thrives in a fast-paced manufacturing environment
Key Responsibilities
- Manage and maintain relationships with existing customer account
- Serve as the primary point of contact for customer inquiries, product information, pricing, and order status
- Support the sales team by preparing quotes, proposals, presentations, and sales documentation
- Utilize HubSpot CRM to manage customer records, track sales opportunities, document communications, and generate report
- Coordinate with production, purchasing, logistics, and customer service teams to ensure timely order processing and deliver
- Process customer orders, monitor open orders, and resolve issues related to shipments or product availability
- Follow up on quotations and sales opportunities to maximize conversion rate
- Maintain accurate customer and pricing information within company system
- Assist with forecasting, pipeline management, and sales reporting
- Identify opportunities to strengthen customer relationships and increase sale
- Support new customer onboarding and account setup
- Maintain a high level of customer satisfaction through responsive communication and problem resolution
Required Qualifications
- 2+ years of experience in an Account Management, Sales Support, Customer Service, or Inside Sales role within a manufacturing environme
- Hands-on experience using HubSpot C
- Strong understanding of manufacturing processes, products, and customer service expectations
- Excellent verbal and written communication skills
- Strong organizational skills with the ability to manage multiple priorities simultaneous
- Proficiency in Microsoft Office Suite, particularly Excel, Outlook, and Wo
- Ability to work collaboratively across department
- Strong problem-solving and critical-thinking skills
- High attention to detail and commitment to accuracy
Preferred Qualifications
- Experience with ERP systems such as SAP, Epicor, NetSuite, Microsoft Dynamics, or similar manufacturing software
- Experience supporting outside sales teams
- Knowledge of manufacturing lead times, production scheduling, and inventory management
- Bachelor's degree in Business, Marketing, Supply Chain, or a related field (preferred but not required
Key Competencies
- Relationship management
- Customer service excellence
- Sales support
- CRM management
- Organization and time management
- Communication and interpersonal skills
- Problem-solving
- Attention to detail
- Team collaboration
- Adaptability in a fast-paced environment