Programs Supervisor

Position Summary The Ski and Ride School (SRS) Programs Supervisor guides programs to ensure a quality guest experience. This role, in conjunction with SRS Management, delivers revenue contributions and provides a fulfilling experience for both guests and staff.
The Ski and Ride School (SRS) Programs Supervisor guides programs to ensure a quality guest experience. This role, in conjunction with SRS Management, delivers revenue contributions and provides a fulfilling experience for both guests and staff.
The Programs Supervisor will take responsibility for the range of programs offered throughout the season. This includes, but is not limited to, Kids Club Arapahoe, S.E.S., Blackpackers, and other large groups.
The Programs Supervisor will work with the SRS Supervisor to adequately staff for both daily operations and program needs. On days that programs are not running, this individual can expect to either be included in daily assignments, or if the SRS Supervisor is off, they may be asked to run daily operations.
The expected start date for this position is November 1, 2026.
Join our team and help create life-altering experiences for our guests and employees!
Wage The base hourly pay range below represents the low and high end of Arapahoe Basin’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors, including but not limited to experience, education, training, location, merit system, quantity or quality of production, and responsibilities. The range listed is just one component of Arapahoe Basin’s total compensation package for employees. Other rewards may include many region-specific benefits.
$22.75 – $30.75/hour
Essential Duties Manage and supervise the operations for SRS Specialty programs
Scheduling and supervision of 30+ staff for the full range of programs and specialty group offerings (Kids Club, SES, Blackpackers, etc.)
Schedule and supervise 3 + indoor staff
Daily supervision of 25+ pros, which includes prepping the Kids Center, printing tickets, running line up, distributing classes, etc.
Enforce and support company and department policies and procedures
Coach, support, and evaluate pros
Act as the main point of contact for all specialty programs offered by the SRS
Work with SRS management to adequately staff for various programs
Facilitate current SRS programs and help to develop future programs
Communicate with guests, parents, and partners to ensure a positive experience
Ensure all guest/parent concerns and complaints are handled in a manner that solves concerns with a timely and mutually satisfactory outcome.
Independently develop and drive business opportunities to enhance the guest experience
Provide training and guidance to reduce customer and instructor accidents or incidents.
Knowledge of accident/incident procedures and documentation.
Assess facilities, procedures, and environmental factors to reducing incidents.
Instructor observation and appraisals
Record instructor discussions which may include corrective actions
Follow all department sustainability guidelines as expected
Other duties as assigned.
Required Qualifications Three years Ski and Ride School instruction
Previous supervisory experience
Organizational leadership experience preferred
Working knowledge of Microsoft Office Suite
Ability to effectively and efficiently use scheduling and inventory software (RTP, Flaik)
Excellent communication, interpersonal, guest service, and problem-solving skills
Self-motivated and ability to self-direct while performing multiple tasks
Must be available on weekends and holidays
Must provide own ski or snowboard equipment and other necessary gear to work outside in a high-alpine, snowy, and cold environment
This position requires successful completion of a background check
Education Requirements Highschool Diploma or equivalent
Current with PSIA-AASI, Level 2 Certification and CS1 preferred
Physical Requirements Use full range of body motion: bend, twist, kneel, push, pull and lift up to 50lbs
Stand and walk for 8 hours on potentially snowy and icy surfaces
Ability to be in ski gear and potentially skiing for 3 hours
Withstand high altitude conditions at all times
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Working Conditions You will consistently be working outside in a high-altitude environment which may include extreme cold and wet/humid conditions. Most work is performed in a highly trafficked and loud area in view of guests. Face to face, phone and email guest interaction is continuous in this role. Occasionally working in an indoor environment.

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