Senior Creative Project Manager

Position Summary
Sermo is seeking an experienced, client-facing

Senior Creative Project Manager

to own the end-to-end delivery of our highest-priority creative projects ; those defined by complexity, client spend, or strategic value. Reporting to the VP of Client Experience, this role is the single point of accountability for moving key projects from client brief through creative development, review, and final delivery.

The Senior Creative Project Manager operates as a true end-to-end owner: sitting in front of clients to understand what they’re trying to achieve, making expert recommendations in real time, and then orchestrating execution across Sermo’s internal creative teams, the Sermo Studio team, CSOs, Design, and external vendors without handholding, but with a high degree of support and resources. This is a hands-on project leadership role for someone who thrives on managing scope, timeline, budget, and quality simultaneously while keeping multiple stakeholders aligned and momentum high.

Reports to:

VP, Client Experience (CX)

Location:

US - Remote

Key Responsibilities
End-to-End Project Management

Own the full lifecycle of assigned key projects, from intake and scoping through creative development, review, and delivery, prioritized by complexity, client spend, or strategic value

Build and maintain project plans, timelines, budgets, and resourcing across every phase

Track scope, dependencies, and risks; proactively flag and resolve issues before they impact delivery

Serve as the single point of accountability for on-time, on-budget, high-quality output

Client-Facing Partnership

Join client meetings as the creative lead and creative execution expert, building trusted relationships with client stakeholders

Understand client objectives in real time, make expert recommendations, and set clear expectations on scope, timeline, and deliverables

Translate client goals into actionable briefs and production plans for internal creative teams

Drive next steps following client conversations, ensuring clear ownership and seamless execution from recommendation through delivery

Manage client communication throughout the project, including status updates, approvals, and change requests, working very closely with the assigned CSD

Cross-Team Creative Coordination

Partner day-to-day with the CSDs, Sermo Studio team, CSOs, and Design to plan, sequence, and execute creative work

Coordinate handoffs and reviews across teams, ensuring each has what it needs to deliver on time

Facilitate MLR (Med-Legal Review) and other approval workflows, keeping projects moving through required checkpoints

Balance competing priorities across concurrent projects and align teams on realistic delivery commitments

Process & Delivery Excellence

Establish and enforce consistent project management standards, tools, and documentation

Identify inefficiencies and drive process improvements across the creative production lifecycle

Capture learnings and contribute to repeatable, scalable ways of working across the CX creative teams

Reporting & Stakeholder Management

Provide clear, regular status reporting to the VP of CX and relevant stakeholders on project health, risks, and outcomes

Escalate risks and decisions early, with recommended solutions

Track and report on project KPIs such as on-time delivery, budget adherence, and client satisfaction/growth

Qualifications

5+ years of end-to-end project management experience in a creative, agency, studio, or content production environment, including direct client-facing work

Proven track record managing complex, high-value projects with multiple stakeholders and concurrent timelines

Healthcare / pharma marketing experience strongly preferred, including familiarity with the MLR (Med-Legal Review) process and Veeva

Strong command of project management principles, tools, and methodologies (PMP or equivalent a plus)

Excellent stakeholder management, communication, and expectation-setting skills

Demonstrated ability to keep projects on scope, on time, and on budget in a fast-paced, client-facing environment

Comfort partnering with creative and design teams; familiarity with tools such as Salesforce and Adobe Creative Suite (e.g., Photoshop), plus project management platforms (e.g., Asana, Monday, Wrike, or Jira)

Compensation, Benefits & Perks

Competitive base salary

401K match

Flexible PTO

Health, dental, and vision insurance

Fitness Reimbursements

Commuter pre-tax benefits

Company paid lunch once a week

The opportunity to revolutionize real world medicine and amplify the voice of physiciansglobally

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