Help Desk Analyst -Video Support

Engagement Type
Contract

Video Support Specialist

Education
Preferred Education: 4-year college degree

Years of Relevant Experience
2 years

Key Skills

Process and schedule for videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences.

Utilize Microsoft O365

Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network

Use professional written and oral communication

Work successfully across multiple teams

Provide analytical and troubleshooting support for video endpoints and fiber networks

Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences

Prefer experience with Polycom and Cisco infrastructure and endpoints

Provide limited audio/video support for management off-site activities

Maintain strict confidentiality for all videoconferencing activities

Report operational and technical issues to managers.

Required/Desired Skills
Skill Required/Desired Amount of Experience

Experience with Polycom and Cisco infrastructure and endpoints Highly desired College degree Required 4.0 Years Utilize Microsoft Officer 365 Required Use professional written and oral communication Required Work successfully across multiple teams Required

Skills :

Experience with Polycom and Cisco infrastructure and endpoints,College degree,Utilize Microsoft Officer 365,Use professional written and oral communication,Work successfully across multiple teams

#J-18808-Ljbffr