Sales Coordinator - Year Round

Group Services Coordinator

At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.
The Group Services Coordinator is the liaison between Winter Park Resort and the contracted group; coordinating lodging, rooming lists, food and beverage, meeting space, lift tickets, activities, etc, and communicating group details to the appropriate resort departments, in a manner that enhances the overall Winter Park Resort experience that the group will have. This is an extension of the sales team and the services coordinator upholds contracted business and is expected to upsell groups into additional available group products.
Hourly pay range: $21 - $23
Essential duties include sending introductory letters/calls to all confirmed groups assigned, returning calls/inquiries from clients within 24 hours, communicating with account and/or sales manager for a clean transition from sales, assisting account manager with order forms for lift tickets, rentals, lessons, and activities, assisting with group EZ Waiver management, managing shared Group Outlook calendar, tracking bookings and events, assisting with fielding leads and inquiries through Delphi, communicating all group needs effectively and timely to all departments involved, meeting groups upon arrival, both lodging and day groups, providing welcome greeting to group and review group itinerary with leader, providing room keys to group and assisting with off-loading and getting to rooms, providing lift tickets, meal vouchers, gift cards, etc to group leader and instruct on use, supporting Group Rentals by ensuring groups arrive to rental fit location on time, supporting F&B at group banquet events, follow up with group and department after event, communicating regularly with group leader during stay, assisting wedding sales manager on site as needed, including weddings, rehearsals and site tours, assisting with distribution and shipping of group/resort collateral if needed, supporting the mission and values of Winter Park Resort, by daily application of selling, planning and relationship skills, attending weekly sales meeting and bi-weekly one on one with Director of Sales, keeping current with all Winter Park products, pricing and strategies, exhibiting initiative, responsibility, and accountability, and must be able to work some nights/weekends and have flexible hours based on groups travel dates.
Education:
Bachelor's Degree preferred
Experience:
1-2 years' experience in hospitality industry preferred
Qualifications, knowledge, skill and ability requirements include working knowledge of Microsoft Office and basic computer functionality required, personable, positive, and welcoming demeanor, professional communication, verbal and written, strong time management skills, and valid Colorado Driver's License.
Physical demands and working conditions include evenings, weekends, and holidays, able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis, manual dexterity to operate a computer and other common office equipment on a constant basis, auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis, ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis, ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis, talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees, and skiing/snowboarding ability preferred.
Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.