Director of eCommerce Business

At National Vision we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. National Vision is one of the largest optical retail companies in the United States with over 1,200 stores. We operate four retail brands: America’s Best Contacts & Eyeglasses, Eyeglass World, and Vista Optical inside select Fred Meyer stores and on select military bases. We offer an innovative culture where training is a priority, hard work is praised, and career growth is a reality.

We are hiring for a

Director of eCommerce Business to join our growing team!

Job Description
The Director of eCommerce Business is accountable for the growth and profitability National Vision's eCommerce business through delivery of merchandising and marketing activity. This role will help lead transformation and is responsible for evolving how teams work together to build scalable, modern eCommerce capabilities, establish foundational strategies, and implement new ways of working across the organization. This leader serves as the orchestrator and priority project driver unifying Merchandising, Marketing, Digital Product, and finance across multiple brands with unique go-to-market strategies – America's Best, Eyeglass World, and Discount Contacts.

What Would You Do? The Specifics.

eCommerce Business Performance

Drive eCommerce revenue growth, conversion, AOV, and overall digital business performance across all properties

Establish KPI frameworks, reporting, and operating cadences to improve visibility and accountability

Lead business reviews, translating performance insights into clear, prioritized actions

Transformation Leadership & Ways of Working

Define and implement scalable ways of working that improve speed, alignment, and execution across Merchandising, Marketing, and Finance

Build foundational strategies, playbooks, and governance for digital merchandising, content, and campaign execution

Champion a test-and-learn, data-driven culture across cross-functional teams to establish validated eCommerce growth models

Partner with NVI Merchandising to define and operationalize a data-driven online assortment, pricing, and promotional strategy across three businesses

Oversee on-site merchandising including product discovery, navigation, and personalization

Drive on-going evolution of strategy and execution based on competitive insights

Partner with Marketing to develop eCommerce-led campaigns that drive traffic, conversion, and customer acquisition across three brands

Define how campaigns translate to on-site experiences, ensuring consistency from media through conversion

Own the strategy, governance, and execution of all on-site content and promotional messaging

Build scalable content frameworks to support ongoing and campaign-based needs

Establish repeatable frameworks for campaign and product launch execution

Customer Experience & Optimization

Partner with Product & UX to shape innovative customer experiences across all digital touchpoints

Elevate reputation for all on-line businesses, with oversight of customer service, local listings, and reviews

Establish a robust testing and optimization roadmap (A/B testing, personalization, content optimization)

Cross-Functional Leadership

Act as the primary business lead aligning Merchandising, Marketing, Product, Innovation, and Finance

Drive clarity across teams on priorities, timelines, and success metrics

Influence senior leadership with structured recommendations and transformation roadmaps

Qualifications
Work Experience

9+ years experience in eCommerce, omnichannel retail, or digital business leadership ((Required)

Education

Four year college degree or equivalent experience. (Required)

Additional Skills

Proven track record of achieving eCommerce growth and leading transformation initiatives (Required)

Deep expertise in digital merchandising strategy and execution, preferably within a fashion/style category (Required)

Strong understanding of DTC/consumer marketing, performance marketing, and conversion optimization (Required)

Experience building or evolving collaborative processes, or cross-functional ways of working (Required)

Experience working across multi-brand or matrixed organizations (Preferred)

Transformation-oriented leader who can balance short-term performance with long-term capability building (Required)

Strong operator with the ability to bring structure and clarity to complex environments (Required)

Highly collaborative influencer who drives alignment without direct authority (Required)

Customer-focused, data-driven, and results-oriented (Required)

Additional Information
Taking Care of our People!

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates. We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Job Location
#J-18808-Ljbffr