Senior Director, Digital Channel Operations

For our client, we are seeking a Senior Director Digital Channel Operations to join the team of a leader in the Transportation space. This role will lead operational priorities where safety, quality, compliance, and execution discipline are central to success. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a operationally complex logistics environment.
Location: New York, NY - US based candidates only, no visa sponsorship available
Compensation: $202,000 – $352,000 annually
Responsibilities

Lead end‑to‑end operational roadmap for channel deployment
Coordinate commercial launch schedules with product and marketing teams
Manage the enterprise deployment calendar and release gates for operational clarity
Ensure compliance of customer‑facing messaging and promotions through rigorous checks
Establish rapid incident response frameworks to manage channel failures
Evaluate performance metrics to optimize channel activation tactics
Translate technical risks into clear summaries for senior executives
Provide governance for centralized portfolio tools and team communications
Qualifications

Bachelor's Degree or equivalent; Master's Degree/MBA preferred
10+ years of leadership experience in digital channel operations
8+ years of direct people leadership experience; zero‑to‑one team‑building experience essential
Expertise in full‑stack operating model environments and metrics‑driven operational compliance
Deep understanding of multi‑channel ecosystems and experience mitigation
Strong technical literacy in digital platforms and content delivery
Demonstrated rapid incident response and high‑pressure management capabilities
Outstanding communication skills with an executive presence
Benefits

Medical, dental, and vision insurance options
Short and long‑term disability and life insurance
401(k) savings plan with company match
Paid holidays and personal days, plus parental and adoption leave
Tuition assistance and pet insurance options
Flexible work arrangement with hybrid formats
Potential for premium pay opportunities
Our client is an equal opportunity employer.

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