AUDIO-VISUAL TECHNICIAN

Audio Visual Technician

As an Audio Visual Technician with LSA Technology Services, you will collaborate with instructors and others to operate and resolve issues with a variety of instructional technology and audio-visual equipment. You will process and respond to calls or tickets for audio-visual technical support. You will provide media support for classes, special events, and conferences, which will include videography, video conferencing, video streaming, lecture capture, and projection. You will participate in on-the-job training to gain skills and expertise.
This position includes some evening and weekend work. Schedules may be adjusted to accommodate this work.
This position is 100% onsite in Ann Arbor, located on the UM Ann Arbor Central Campus.
Responsibilities include:
Technical pre/post preparation for courses and events
Providing service-oriented, high-quality customer service to faculty, staff, and students; assisting with audio/visual and computer technology and media in LSA classrooms and elsewhere
Troubleshooting technical issues; using a ticketing system to track operational problems with equipment and facilities; cleaning and maintaining equipment
Training faculty, staff, and students in the use of LSA classroom facilities, equipment, and new instructional technologies
Answering calls, chats, and walk-in questions for audio-visual technical support
Using a web-based reservation system to maintain equipment inventory and data collection; working on teams to conduct equipment inventory and classroom maintenance audits; assisting colleagues in the evaluation, documentation, and implementation of new technologies
Partnering with colleagues on projects and technologies in team meetings and via electronic communication and social networking software
Required qualifications include:
At least two years of live event support experience
At least two years of experience with and knowledge of operating complex audio-visual and computer-based technologies
At least two years of experience in operating video and data projector systems and media control systems
Physical requirements include:
Moving and transporting objects such as projectors, screens, monitors, equipment carts, AV racks, and AV podia with weights up to 50lbs
Traveling between buildings during inclement weather
Moving cart-based equipment between buildings
Working in enclosed spaces in the vicinity of numerous electronic components
Navigating in enclosed spaces in the vicinity of numerous electronic components
Navigating to and from workspaces accessible only by stairs
Sharply focusing projected images close up or from distances up to 200 feet
Rapid and accurate response to spoken directions from instructors, students, and others
Why work at Michigan?
Being part of something greater, of serving a larger mission of discovery and care - that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.
Union affiliation:
This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.
Background screening:
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Application deadline:
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO statement:
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.