AV Support Specialist

AV Support Specialist

We are seeking a skilled professional to provide top-notch audio/visual support for our conference rooms and events. This role requires hands-on experience with AV technologies and the ability to troubleshoot and manage equipment efficiently.
Required Skills & Qualifications

5-7 years of experience in Desktop Management - Infrastructure Services (IS)
Experience with Crestron Audio/Video device setup & support
Proficiency in Teams conferencing setup and Zoom setup & support
Strong knowledge in ITIL process and ITIL Certification
Prior work experience at client or in client's Industry
Applicants must be able to work directly for Artech on W2
Preferred Skills & Qualifications

Strong communication skills
Good understanding of Audio/Video technologies
Good experience with end-user and deskside support
Day-to-Day Responsibilities

Provide white glove support onsite for Audio/Video solutions at conference rooms for larger events, meetings, and webinars
Perform installation, configuration, and troubleshooting of Audio/Video devices, conference rooms devices, Windows devices, and Teams/Zoom conferencing solutions
Manage connectivity tasks such as connecting, hard reset, soft reset, providing remote access to Level 2 teams, and supporting meetings or event durations
Replace faulty or damaged equipment components, such as hard drives, power supplies, or network cards
Conduct physical maintenance tasks such as rack and stack operations and equipment labeling
Ensure proper physical connectivity by connecting and testing network cables, fiber optic connections, and communication links
Maintain an inventory of equipment, track serial numbers, and manage spare parts
Perform on-site troubleshooting tasks, such as verifying power and network connectivity, checking indicator lights, or physically inspecting devices
Perform asset management and Audio/Video testing on conference rooms and prep the rooms 1 hour before events or meetings
Company Benefits & Culture

Competitive salary package
Opportunities for professional development
Inclusive and dynamic work environment