Posting Job Sales and Account Retention Representative

Job Summary

Imagine elevating every customer interaction into an opportunity to strengthen loyalty and satisfaction with Spectrum's suite of products, with a focus on Spectrum Mobile. By resolving concerns and offering consultative solutions, you'll help customers see the value in their services and foster lasting relationships. Join Spectrum to make a real impact on customer retention and satisfaction every day.
Responsibilities

How You'll Make an Impact
Engage directly with customers to resolve concerns, support account maintenance, and provide consultative solutions across Spectrum's offerings
Apply active listening and respectful communication to deliver outstanding customer service and consistently meet call-handling performance standards
Present and explain Spectrum's full portfolio, emphasizing Spectrum Mobile, to address customer needs and strengthen product value
Demonstrate proficiency in positioning wireless plans, devices, features, and service options to support retention and re-sell opportunities
Process transactions accurately within billing and order management systems, ensuring precise account updates and new sales order entries
Identify opportunities to upsell products and services by understanding customer needs and offering tailored solutions
Maintain up-to-date knowledge of competitor pricing and products to effectively compare offerings and retain customers
Working Conditions
Work in an office environment while managing multiple systems and applications during customer interactions and working flexible schedules including evenings, weekends and holidays as business needs require
Qualifications

What You'll Bring to Spectrum
Required Qualifications
Education
High school diploma or equivalent
Skills
Ability to read, write, speak and understand English
Communicate clearly and professionally with a customer-focused approach
Build rapport, overcome objections, and retain customers through solution-oriented conversations
Work effectively in a fast-paced, metric-driven call center environment
Learn and apply billing, account management, and order entry systems
Understand sales practices, customer retention techniques, and service recovery methods
Preferred Qualifications
Experience
2+ years of call center sales experience
Skills
Working knowledge of Spectrum products and services, especially mobile offerings
Knowledge of competitor wireless, internet, video and voice products and services
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