Member Account Specialist

Member Account Specialist

At Horizon Credit Union, this is more than just a job. It's a place where you can grow, make a difference and feel connected to your work and community. We're committed to providing you with the tools and resources to build a fulfilling career with a good work-life balance. Join us to thrive, do your best work and help create positive change in your community.
Full-Time
Non-Exempt
$18.85-$26.39/hourly
This figure shown represents the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate's experience, education and skill level.
Our goal is that you feel successful, supported, and balanced in all aspects of your life! To assist with this, we offer:
Medical, Dental & Vision Insurance for full-time and reduced full-time employees and their families
Telemedicine for part-time employees
Paid Group Life and Disability Insurance
Employee Assistance Program
Tuition Reimbursement Program
401K Retirement Savings
Employer 401K Retirement Contributions & Matching upon eligibility
Discretionary Annual Incentive Bonus based on eligibility criteria
Paid Time Off per Full Calendar Year:
10 hours of PTO per month (prorated for reduced full-time and part-time)
Paid Birthday Holiday
Paid Wellness Days
Up to 24 hours of Paid Volunteer Time annually
11 Paid Holidays
And More!
Education & Experience
High school diploma or general education degree (GED); six months related experience and/or training; or equivalent combination of education and experience.
Responsibilities Of The Member Account Specialist
Member Experience
Responsible for ensuring each interaction creates a positive member experience while providing relevant solutions to improve the financial and personal well-being of the member.
Deliver an exceptional member experience by actively engaging prospective and existing members, owning the full end-to-end membership and account opening process, including complex ownership types (e.g., Business, Trusts, Estate, Youth and IRAs), and ensuring all information is accurately verified, compliant with regulatory requirements, and supported by required Set up new account files and provide members with all the necessary information for membership including IRA Accounts, Trust Accounts and professional accounts
Verify cash transactions using the three-count rule, accurately record cash activity within the core system, and consistently balance cash drawers in accordance with Horizon's balancing standards.
Research, resolve, and report cash balancing discrepancies while maintaining strong cash controls and operational integrity.
Growth, Sales, & Service
Open deposit accounts and cross-sell products and services to new and current consumer and business members, focusing on financial value to the member through a consultative, member-centric approach.
Conduct outbound calling efforts to current and prospective members to promote credit union products and services and identify additional financial needs.
Technical Skills
Ability to navigate core data system including input, output, and inquiry to member accounts and other account information required in the member service function.
Leverage evolving digital tools and systems to deliver efficient, seamless omnichannel experiences while ensuring accuracy in financial calculations, including discounts, interest, and other key financial transactions.
Administrative
Maintain working knowledge of branch opening and closing procedures and assist as needed to support branch operations.
Maintain knowledge of the Business Continuity Plan and perform required duties during system interruptions to ensure continuity of operations.
Maintain a working knowledge of the Credit Union's strategic direction, departmental goals, NCUA Share Insurance, and account insurability requirements.
Founded in Spokane, Washington in 1947, we built our foundation on community outreach and meaningful connections with our members and neighbors. Over the years, we've expanded across Washington, Idaho, Montana and eastern Oregon. We are equally proud that as we have grown, our commitment to our communities and members has remained strong and steadfast along the way.
Let Horizon Credit Union help you reach your goals. Apply now to start your journey.
*The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.