Salesforce.Com Inc is hiring: Technical Writer/Senior Technical Writer - Commerc

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword— it's a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Senior Technical Writer - Commerce Cloud

The Commerce Cloud Content Experience team helps the world’s most renowned brands develop innovative, personalized shopping experiences across mobile, social media, and the web.

We are looking for a skilled technical writer comfortable with both the technical and creative aspects of the role. You will create exceptional, comprehensive, and user-friendly content for developer and administrator audiences, helping readers engage with complex technical subjects. If you are passionate about understanding audience needs and collaborating with engineers and product managers to build phenomenal content, this role is for you.

Your Impact
Working in an Agile development environment, you will collaborate with writers, product managers, engineers, and UX designers to produce documentation, in-app assistance, release notes, tutorials, API references, and videos. We are passionate about innovating solution-oriented content strategies that deliver the right information at the right time.

Responsibilities

Content Creation: Develop high-quality, accurate, and engaging content for both developer and admin/end-user audiences, including documentation, tutorials, guides, code samples, API references, and in-app assistance.

Research and Understanding: Dig deep into complex technical subjects to gain a thorough understanding of the products, technologies, and tools within our Commerce Cloud platform.

Collaboration: Work closely with developers, product managers, engineers, UX designers, and subject matter experts to gather information and ensure accuracy and completeness of content.

Content Strategy: Contribute to content strategy development and execution, ensuring alignment with the needs of both developer and admin audiences and the overall goals of the Commerce Cloud platform.

User Experience: Continuously improve the user experience by providing clear, concise instructions, organizing content effectively, and incorporating user feedback to enhance accessibility and usability.

Content Maintenance: Regularly update and maintain existing documentation to reflect changes in the Commerce Cloud platform, keeping content up-to-date and relevant.

Cross-Functional Collaboration: Share knowledge, best practices, and ensure consistency across all content.

Industry Trends: Stay current with industry trends, emerging technologies, and audience preferences to keep content relevant.

Required Skills

5+ years of technical writing experience

A related technical degree required.

Ability to write clean, concise, and approachable content for both technical and non-technical audiences

Proven ability to conduct in-depth research and synthesize complex information into understandable content

Proven experience and enthusiasm for utilizing AI-based tooling, specifically Cursor and Claude, to automate and enhance content creation, quality, and delivery for technical and admin audiences.

Understanding of software development concepts, programming languages, APIs, SDKs, and web technologies

Familiarity with Markdown, XML, and DITA

Experience with source control software

Superb communication and interpersonal skills

Experience working collaboratively with cross-functional teams

Excellent problem-solving skills and meticulous attention to detail

Ability to manage multiple deliverables within tight deadlines

Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $75,000 - $113,500 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $90,200 - $124,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

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In Summary: Salesforce is the #1 AI CRM, where humans with agents drive customer success together . The Commerce Cloud Content Experience team helps the world’s most renowned brands develop innovative, personalized shopping experiences across mobile, social media, and the web . We are looking for a skilled technical writer comfortable with both the technical and creative aspects of the role .

En Español: Para obtener la mejor experiencia de candidato, considere solicitar un máximo de 3 puestos dentro de los 12 meses para asegurarse de que no esté duplicando esfuerzos. Categoría de trabajo Tecnología y Infraestructura Empleo Detalles sobre Salesforce Salesforce es el # 1 CRM AI, donde las personas con agentes impulsan el éxito del cliente juntos. Aquí, la ambición se encuentra con la acción. La tecnología conoce la confianza. Si le apasiona comprender las necesidades de la audiencia y colaborar con ingenieros y gerentes de productos para crear contenido fenomenal, este papel es para usted. Estamos apasionados por innovar estrategias de contenido orientadas a soluciones para obtener una comprensión completa de los productos, tecnologías y herramientas dentro de nuestra plataforma Commerce Cloud. Colaboración: Trabajar estrechamente con desarrolladores, gerentes de producto, ingenieros AI, diseñadores UX y expertos en temas relacionados con el desarrollo de contenidos, incluyendo documentación, tutoriales, guías, muestras de código, referencias de API e asistencia in-app. Investigación y Entendimiento: Profundizar en temas técnicos complejos para obtener un conocimiento profundo de productos, tecnología y Herramiendas dentro de la plataforma Commercial Cloud. colaboración: trabajar en estrecha colaboración con creadores de software, administradores de productos IA, ingeniarios UX, y especialistas en temas específicos para recopilar información y garantizar la exactitud y complejidad del contenido. Estrategia de Contenido DITA: Contribuir a mejorar el diseño y ejecución de las técnicas de escritura, asegurando la concordancia entre las habilidades necesarias para desarrollar y resolver problemas que se encuentran al amplio de la audiencia y las necesidades de uso de la Plataforma Commerciales. Nuestros beneficios y recursos le apoyan para encontrar el equilibrio y ser su mejor, y nuestros agentes de IA aceleran su impacto para que pueda hacer lo mejor posible. Juntos, llevaremos el poder de Agentforce a organizaciones de todos los tamaños y ofreceremos experiencias increíbles que aman los clientes. Aplique hoy no solo para dar forma al futuro - sino para redefinir lo que es posible - para usted mismo, para AI y para el mundo. Accommodations Si necesita un ajuste razonable durante la aplicación o el proceso de contratación, envíe una solicitud mediante este Formulario de Solicitud de Acomodamiento. Y creemos que podemos liderar el camino hacia la igualdad en parte mediante la creación de un lugar de trabajo que sea inclusivo y libre de discriminación. Cualquier empleado o empleado potencial se evaluará sobre la base del mérito, competencia y calificación - sin tener en cuenta la raza, religión, color, origen nacional, sexo, orientación sexual, expresión o identidad de género, condición transgénero, edad, discapacidad, estado civil o matrimonial, punto de vista político u otras clasificaciones protegidas por la ley. Esta política se aplica a los empleados actuales y futuros, no importa dónde estén en su viaje laboral Salesforce. También se aplicará al reclutamiento, contratación, compra, compensación, asignación, promoción, prestaciones, capacitación, evaluación del rendimiento del empleo, disciplina, terminación, y todo lo demás intermedio. Las decisiones relativas a las capacidades profesionales para reclutar, contratar y promoción son equitativas y basadas en 401 (c). Más detalles sobre los beneficios de la compañía se pueden encontrar en el siguiente enlace: https://www.salesforcebenefits.com. De acuerdo con la Ordenanza de San Francisco Fair Chance y la Iniciativa de Los Ángeles Fair Chance for Hiring, Salesforce considerará para el empleo a solicitantes calificados con registros de arrestos y condenas. En Salesforce creemos en prácticas equitativas de compensación que reflejan la naturaleza dinámica de los mercados laborales en varias regiones. El rango básico típico del salario para esta posición es de $75,000 - $113,500 anualmente.