Director, M&A Integration

Senior Director, M&A Integration

The Senior Director, M&A Integration is responsible for leading the end-to-end integration of acquired companies from due diligence through post-close execution and value realization. This leader serves as the operational quarterback for acquisitions, partnering across Customer Care, Service, Finance, HR, IT, Sales, and Data teams to drive seamless integration, strong customer retention, and successful synergy realization.

Strategic Leadership

Refine and enhance the company’s M&A integration playbook to improve acquisition outcomes, customer experience, and synergy realization.

Develop integration strategies and Day 1 readiness plans for acquired companies.

Identify opportunities to improve integration efficiency, scalability, and value creation.

Assess and leverage new technologies, including artificial intelligence, to improve integration processes and outcomes.

Operational Execution & Leadership

Own and direct the end-to-end integration process from due diligence through post-close execution.

Lead cross‑functional integration activities across Customer Care, Service, Finance, HR, IT, Sales, and Data teams.

Partner with sellers and internal stakeholders to identify risks, establish integration plans, and ensure successful execution.

Drive customer onboarding, retention, and operational continuity throughout the integration process.

Ensure acquired customer, contract, billing, operational, and data assets are successfully transitioned into Quench systems and processes.

Manage multiple acquisitions simultaneously while maintaining execution excellence and stakeholder alignment.

Program Leadership & Continuous Improvement

Lead executive‑level integration reviews and governance meetings.

Monitor integration performance, synergy realization, and operational metrics.

Identify lessons learned and continuously improve integration playbooks and standard operating procedures.

Drive improvements to onboarding workflows, reporting quality, and operational consistency across acquisitions.

Lead and develop the integration team while fostering strong cross‑functional collaboration.

Requirements

10+ years of experience leading post‑merger integration, acquisition integration, integration management office (IMO), or similar programs.

Demonstrated experience managing acquisitions from diligence through post‑close execution.

Proven success leading complex cross‑functional initiatives across Operations, Finance, HR, IT, Sales, and Customer‑facing teams.

Experience driving synergy realization, operational improvements, and value creation from acquisitions.

Strong project/program management skills and the ability to manage multiple concurrent integrations.

Excellent communication, executive presentation, and stakeholder management skills.

Strong analytical skills, including experience using data to drive decisions and recommendations.

Experience with data integration, system implementations, and operational process improvement.

Experience with Salesforce, Power BI, or similar tools is a plus.

Experience in the POU industry and/or Corporate Development is a plus.

Quench offers salary, commission, benefits, and incentive awards.

We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

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