Icon Protection, Inc. in Morrisville, NC seeks a Director of Customer Care & Process Improvement to lead six manufacturing locations on-site. You will drive proactive customer communication, improve order fulfillment, and scale systems for service excellence.
This hands-on leader will align customer expectations with operations, manage staff, and shape customer-centric programs. You will partner across functions, develop world-class metrics, and champion cross-functional process improvements to
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Director, Customer Experience & Process Excellence
Applied Labs · Morrisville, NC, USA ·
- Pay:
- 120.000 - 160.000
- Job type:
- Full Time