Talent & Training Director (CG)

Talent & Training Director
Chick-fil-A City Gate | Naples, FL
Where Leadership and Purpose Meet

About Chick-fil-A City Gate
At Chick-fil-A City Gate, we believe working here is more than a job; it’s an opportunity to be part of a team that values

growth, excellence, and care for others . As a locally owned and operated Chick-fil-A restaurant, we believe success begins with people, and we are committed to equipping our leaders to make a lasting impact both inside and outside our restaurant.

Our core values guide everything we do

Serve

– our team, community, and guests with genuine care.

Develop

– ourselves, our teams, and our business for lasting impact.

Inspire

– excellence, growth, and purpose in everything we do.

We’re not just opening a restaurant, we’re building a place where people lead with purpose, grow in excellence, and create remarkable experiences together.

Position Summary
The Talent & Training Director leads all aspects of talent management, team development, and training at Chick-fil-A City Gate. Partnering closely with leadership, this leader attracts, equips, and retains exceptional talent while cultivating a culture rooted in our core values:

Serve | Develop | Inspire . Through intentional recruitment, onboarding, and growth initiatives, the Talent & Training Director ensures every team member is empowered to thrive, contribute meaningfully, and deliver remarkable guest experiences that reflect the heart of Chick-fil-A City Gate.

Key Responsibilities
Culture & Team Engagement

Lead initiatives that enhance team member experience, including birthdays, anniversaries, recognition, and engagement activities.

Serve as a culture champion, modeling and reinforcing Chick-fil-A City Gate’s vision, values, and culture in every interaction.

Implement strategies to create a first-class work environment where team members feel cared for, valued, and empowered.

Talent Acquisition & Onboarding

Lead recruiting efforts, including scheduling and conducting interviews, hiring, and onboarding new team members.

Ensure all new hires are trained on Chick-fil-A standards, Core 4, and Winning Hearts Everyday (WHED) principles.

Partner with Leadership to maintain accurate records, policies, and compliance throughout the employee lifecycle.

Training & Development

Design, deliver, and monitor training programs for new hires and current team members.

Evaluate trainers and training effectiveness, ensuring ongoing compliance with Pathway training and operational standards.

Lead leadership development initiatives, coaching future leaders and building a pipeline of high-performing talent.

Operational Support

Support FOH and BOH leadership to maintain operational excellence, including cleanliness, hospitality, and workflow efficiency.

Must be willing to work in Operations alongside team members as business needs require.Monitor and coach team members and leaders on performance, guest experience, and operational standards.

Collaborate with leadership to identify training gaps, process improvements, and opportunities to enhance team performance.

Performance & Retention

Track team member progress, performance, and retention through structured check-ins, reviews, and feedback processes.

Partner with leadership to implement strategies that improve team satisfaction and reduce turnover.

Ensure consistent application of policies, disciplinary processes, and recognition programs.

Communication & Administration

Support internal communication strategies to keep team members informed, motivated, and aligned with restaurant goals.

Maintain organized administrative and HR records, reports, and systems related to training, onboarding, and team development.

Facilitate leadership and team meetings to align goals, track progress, and reinforce culture initiatives.

Additional Expectations

Demonstrates flexibility by performing other duties as assigned to support operations and team success.

Must be able to safely lift up to 50 lbs and stand for extended periods.

Maintains consistent and reliable attendance with dependable transportation.

Upholds Chick-fil-A City Gate’s standards of excellence, integrity, and professionalism in all interactions.

Qualifications

Proven leadership experience in talent management, training, or team development.

Strong understanding of recruitment, onboarding, training, and retention best practices.

Excellent organizational, communication, and interpersonal skills.

Ability to lead by example, inspire others, and embody the

Serve

|

Develop

|

Inspire

values.

Proactive, self-motivated, and solutions-oriented with a passion for servant leadership.

Flexible schedule, including availability for weekends, holidays, and occasional evenings.

Preferred Attributes

Chick-fil-A experience preferred.

Strategic thinker who thrives in dynamic, fast-paced environments.

Skilled at mentoring, coaching, and developing high-performing teams.

High emotional intelligence and relational awareness.

Committed to continuous learning, personal growth, and professional development.

Compensation & Benefits

Competitive Pay

based on experience and availability.

Performance-based bonus potential.

401(k) with employer match

(after one year).

Monthly Contribution

toward health, dental and vision insurance for full-time employees.

Free

Virtual Health Care Benefit

for all team members.

Paid Time Off Benefit

for Full Time Members - accrual up to 120 hours per year.

Daily Meal Allowance

during scheduled shifts.

Scholarship Opportunities

through Chick-fil-A Remarkable Futures.

Referral Bonus Program

for qualified hires.

Quarterly Uniform Stipend.

Monthly Cell Phone Stipend- up to $50.

Closed on Sundays

– time for rest, family, and community.

Opportunities for

growth and leadership development

within the restaurant.

Our Commitment
At Chick-fil-A City Gate, we are building more than a restaurant; we are building leaders who will positively influence our team, guests, and community. We believe that leadership is more than a title – it’s a calling to

Serve ,

Develop

and

Inspire

our guests, teams and the community. The Talent & Training Director plays a pivotal role in shaping our culture, developing our people, and creating a world-class experience for every team member and guest.

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