Enterprise Account Director – Creativity and Productivity

Maintain and grow existing client base including expansion of new offerings.
Drive specific product revenue in the territory.
Build strong, lasting relationships with customers by understanding their needs and business objectives.
Perform outbound contact to existing customers to sell additional solutions.
Acquire and maintain a working knowledge of the complete capabilities of our solution offerings.
Convert customer challenges into new opportunities.
Maintain an active pipeline of forecasted opportunities to meet monthly, quarterly and annual quota objectives.
Improve overall customer satisfaction in assigned customer accounts.
Work with various groups within Adobe (Product, Marketing, Finance and Engineering) to provide customer feedback and drive revenue opportunities in the region.
Requirements

Minimum 10+ years proven track record of field account management/account executive experience.
Proven Track record selling Complex Enterprise Solutions.
Ability to forge and maintain good business relationships.
Demonstrated analytical and computer skills.
Excellent communication and presentations skills with top-notch customer service approach.
Proven experience in using quantitative and qualitative analysis to assess customer relationships and make recommendations for each account.
Ability to remain calm in a fast-paced work environment and to demonstrate thoughtful leadership in assessing problems/opportunities.
Ability to work successfully in a team environment with your Adobe ecosystem including Renewals Specialists, Product Specialists, CSM’s, Solution Consultants and Field Marketing.
Creative problem-solving approach.
Experience in selling technology.
Ability to travel to customer sites up to 50%.
Core Competencies

Demonstrates extensive experience in field account management and selling complex enterprise solutions, with a strong focus on customer relationship management and revenue growth. Capable of leveraging analytical skills to assess customer needs and drive satisfaction while collaborating effectively within cross-functional teams.
Highest-signal resume keywords

10+ Years Account Management Experience
Complex Enterprise Solutions Sales
Customer Relationship Management
Analytical Skills
Creative Problem-Solving
Hard Skills

Field Account Management
Sales Strategy
Quantitative Analysis
Qualitative Analysis
Revenue Forecasting
Customer Needs Assessment
Solution Selling
Technology Sales
Pipeline Management
Quota Achievement
Soft Skills

Excellent Communication
Presentation Skills
Customer Service
Team Collaboration
Thoughtful Leadership
Industry Keywords

Customer Satisfaction
Business Relationships
Adobe Ecosystem
Outbound Sales
Customer Feedback

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