Marketing Communications Specialist - On site

Think Outside the Box!

Join a Company That's Changing the Game!
At

SmartStop® Self Storage,

we believe in embracing change, driving innovation, and elevating every team member's journey.

About SmartStop Self Storage:

SmartStop® Self Storage (NYSE: SMA) is one of the largest self-storage operators in North America and a publicly traded real estate investment trust. Headquartered in Ladera Ranch, California, SmartStop owns or manages more than 460 self-storage properties across 35 U.S. states, Washington, D.C., and Canada, comprising over 270,000 units and more than 35 million rentable square feet.

Our fully integrated team of more than 1,000 self-storage professionals is dedicated to delivering an exceptional customer experience and driving long-term value for our customers, investors, and communities.

SmartStop's commitment to service excellence and workplace culture has been recognized with multiple industry honors, including being named to Newsweek's Best Customer Service Award (2021, 2023 and 2024), earning the Reputation 800 Award (2022-2023), and being recognized as a Top Workplace in Orange County (2022-2024), an award based entirely on employee feedback regarding our culture, leadership, and values.

We're growing fast - and we want

you

to grow with us.

Starting Salary:

between $70,000 - $73,000 depending on experience + annual discretionary bonus

Location:

100% on-site at our Ladera Ranch, CA headquarters.

Marketing Communications Specialist Job Summary

SmartStop Self Storage is seeking a Marketing Specialist to support and elevate the company's brand through strong brand stewardship, content development, and effective management of marketing systems and tools. Reporting to the VP of Marketing, this role ensures SmartStop presents a consistent, polished brand across customer and employee touchpoints while serving as the internal owner of key communications platforms.

Essential Job Functions and Responsibilities
Supports and upholds SmartStop's brand identity across all marketing and communication channels
Creates compelling content, including website copy, email campaigns, internal communications, marketing collateral, and press releases.
Drafts and distributes press releases in alignment with brand messaging and AP style standards
Ensures all written content adheres to AP Style and maintains consistency in tone, voice, and quality
Serves as the internal owner of the company's digital asset management system, ensuring assets are organized, current, and accessible
Also serves as the internal owner of the company's intranet, ensuring content is timely, relevant, and engaging
Trains employees on digital asset management system usage, brand standards, intranet functionality and best practices to support internal communications
Manages email marketing campaigns in Constant Contact, including content development, list management, deployment, and performance tracking
Partners with external vendors and agencies to execute marketing projects including SmartStop's social media agency to manage content, ensure alignment with brand standards, and support engagement goals
Tracks and analyzes performance metrics across campaigns and channels, providing insights and recommendations
Performs other related duties as assigned.
Qualifications Needed

Bachelor's degree in Marketing, Communications, or related field required.
2 - 5 years of marketing experience, including content development, brand management and marketing systems
Excellent verbal and written communication skills with demonstrated experience drafting press releases
Working knowledge of AP Style and ability to apply it consistently across content
Demonstrated creativity and strong attention to detail
Experience managing brand standards across multiple channels
Strong organizational and project management skills
Ability to manage multiple priorities with strict adherence to deadlines
Experience with marketing platforms and systems, including email marketing tools (Constant Contact preferred) and digital asset management systems (Brandfolder a plus!)
Experience supporting or managing intranet or internal communications platforms
Ability to train and support internal users on systems and tools
Proficiency in Microsoft Office; working knowledge of Adobe Creative Suite is a plus
Analytical mindset with the ability to interpret data and optimize performance
Ability to work collaboratively, and proactively, with cross-functional teams.
Benefits

Competitve salary
Health insurance including medical, dental and vision
Life and Disability Insurances
Paid Time Off
Generous Holiday Schedule
401(k) matching with no waiting period
Employee assistance program
Referral program
A great culture!

Lead Together!