Content Writer - Part Time

Note: This is a Part-Time assignment up to 20 hours/week.
Responsibilities

Educational Content Creation:Develop clear, concise, and engaging educational content for sellers, including user guides, FAQs, and tutorials, to help them understand and use cross-border freight services effectively.
Program Understanding:Deep dive into the complexities of the fulfillment and cross-border freight programs, including new initiatives such as full and less-than-container-load ocean shipments and air freight, and translate technical details into accessible, user-friendly content.
Stakeholder Collaboration:Take initiative to work closely with cross-functional teams—including product managers, UX designers, subject matter experts, business development, account management, and central marketing teams—to gather information and ensure content remains accurate, consistent, and up to date as programs evolve.
Content Maintenance:Regularly review and update existing content to reflect changes in fulfillment programs, policies, and procedures, ensuring sellers have the most relevant and reliable information.
Facilitate Translations:Coordinate with translation teams to provide support for sellers based in China, ensuring content is effectively localized and accessible to all users.
UX Writing Support: Apply UX writing principles as you may be asked to assist with final reviews from the UX writers.
Qualifications

Support Content Writing Experience: Proven experience in support content writing, preferably in the e-commerce or logistics industry, with a focus on educating users about complex systems or processes. Must be able to ingest and understand large quantities of detailed information, then express that information in a simple, encouraging, and approachable way.
User-Centric Writing Experience: Experience in crafting user-centric content that simplifies complex concepts and guides users through step-by-step instructions.
Strong Communication: Excellent written and verbal communication skills, with the ability to communicate technical information clearly and concisely to diverse audiences. The ideal content output is at an 8th-grade reading level or lower and is written with localization in mind, since it will be translated into multiple languages.
The target hiring compensation range for this role is $44.00/hr to $49.00/hr.Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
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