FUSE Executive Fellowship in New York City embeds private sector executives in the NYC DEP to lead strategic projects, improve customer services, and drive operational change across the Bureau of Customer Services. The fellow conducts data analytics, maps customer journeys, and helps implement a customer‑centric operating model over a one‑year period.
The role emphasizes collaboration with DEP leadership, BPAC, and BCS to deliver measurable improvements, with a focus on equity, accessibility,
#J-18808-Ljbffr
Senior Customer Experience & Transformation Lead
Fuse · New York, NY, USA ·
- Pay:
- 80.750 - 109.250
- Job type:
- Full Time