Client Services Manager

As a Retail Print Manager at Office Depot you will play a pivotal role in driving print sales and service growth within our high print volume store. Your enthusiasm and expertise in print services will help us create and nurture a vibrant sales culture, enhance our store's visual and merchandising standards for print products, and prioritize unparalleled client satisfaction. The Print Manager will be responsible for overseeing all aspects of the print production process, managing print equipment and supplies, and ensuring the delivery of high-quality print materials. The Print Manager will help lead a customer-centric environment, engage with the local community, all while fostering a positive culture aligned with the Office Depot 5C values ofCaring, Committed, Creative, Collaborative, & Courageous. As a Print Manager you will also be a "Key Carrier" and considered a leader on duty; responsible for opening and closing the store. The Print Manager must be able to work a flexible schedule that aligns with business needs, inclusive of the ability to work evenings, weekends, and occasional holidays. The ideal Print Manager should be passionate about print services, delivering exceptional customer service, driving operational excellence, and developing a high-performing team.
The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.
Primary Responsibilities

Sales and Service Excellence:
Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department.
Ensure the execution of Office Depot selling techniques and sales training in print and across the store.
Drives a sales-focused environment through the training and development of all associates, inclusive of print.
Act as a role model for delivering exceptional customer service and product expertise.
Leadership and Team Development

Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques.
Facilitate training sessions on the business model and the holistic service offering for clients/customers.
Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
Regularly exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies.
Other duties as deemed necessary
Operational Efficiency

Operate all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on time.
Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies.
Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
External Key Carrier Responsibilities

Maintain the safety and security of the print department, building, and associates during the absence of other managers.
Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
In partnership with all associates, ensure regular loss prevention compliance.
Full responsibilities associated with External Key Carrier designation.
Qualifications & Experience

High school diploma or equivalent preferred
1–3 years related experience
Minimum 2 years management experience or equivalent internal development
Experience in Print Center operations
Experience with logistics, freight, and visual merchandising
Technical Skills

Strong PC skills: Microsoft PowerPoint, Excel, Word, Outlook
Subject matter expert in Print Services and related systems
Proficient with role-related technology and POS systems
Sales, Customer & Leadership Competencies

Advanced selling skills
Strong interpersonal and communication skills (verbal and written)
Passion for our brand, products, services, and solutions
Desire to continuously grow selling skills and product knowledge
Ability to coach, train, and develop others
Adaptable, positive, and engaging; demonstrates integrity, accountability, and trust
Action-oriented, drives for results, makes sound decisions, and demonstrates patience
About The ODPGroup

The ODPGroup, through its business entities ODP Business Solutions and Office Depot,is a leading provider of products,services, and technology solutionsthrough an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.
Commitment to Safety

We are committed tomaintaininga safe and healthy work environment for ourCoworkers and our customers. AllCoworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.
Disclaimer

The above statements are intended to describe the general nature and level of work being performed byCoworkersassigned to this classification and are not intended to be a complete list of all responsibilities, duties and skillsrequired ofCoworkersso classified. Other duties may be assigned.
Pay, Benefits & Work Schedule

The company offers competitive salaries, a benefits package, which includes a401(k) and more, along with plenty of opportunities to move and grow within our organization!You may be eligible toparticipatein an incentive program, paidin accordance withthe IncentivePlanterms and conditions.
Equal Employment Opportunity

The company is committed toprovidingequal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction recordspursuant totheCity & County of San Francisco Fair Chance Ordinance.
Application Deadline

The job posting will remain open for a minimum of 3 days and will expire once the position has beenfilled.

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