Manager of Communications and Process

Benefits:

Health insurance
Paid time off
Wellness resources
WORK LOCATION

Jacksonville, FL
Note: This position will be temporarily remote with transition to hybrid/on-site work in 2027. Candidate may reside outside of Jacksonville, FL upon hire, but must be willing and able to relocate within 12 months.
REPORTS TO:

Vice President, Operations
POSITION SUMMARY

The Manager of Communications and Process owns the internal communication and documentation infrastructure across the organization. This role establishes and maintains company-wide communication cadences, drafts and distributes announcements, and leads the development and refinement of all standard operating procedures (SOPs) and process documentation. A strong emphasis is placed on ensuring all materials reflect a cohesive brand voice, look, and feel. This individual will partner closely with all departments, but particularly with the Training & Development team to build and maintain a centralized knowledge base that serves as the organization’s single source of truth. This role also uses communication channels as a vehicle for employee engagement and recognition, helping foster a connected, motivated team culture.
KEY RESPONSIBILITIES

Internal Communications

Establish and maintain company-wide communication cadences (i.e. weekly updates, company announcements)
Draft, edit, and distribute organization-wide announcements, ensuring clarity, consistency, and appropriate tone for audience and context
Serve as the primary owner/gatekeeper of internal communication channels (i.e. intranet, Teams announcements, email)
Monitor effectiveness of communications (engagement, feedback) and adjust cadence/format as needed
Process & SOP Documentation

Lead the development, review, and refinement of standard operating procedures across departments
Partner with subject matter experts across the organization to capture, document, and standardize processes
Establish a consistent format/template for SOPs and process documentation company-wide
Own a regular review cycle to keep documentation current as processes evolve
Brand Voice & Visual Consistency

Maintain and enforce brand voice, tone, and visual identity guidelines across all internal communications and documentation
Review materials produced by other teams for brand and voice consistency before distribution
Develop templates (announcements, SOPs, newsletters, presentations, etc.) that reinforce a cohesive look and feel
Knowledge Base Management

Partner with Training & Development to build and maintain a centralized knowledge base and accompanying training
Organize, categorize, and maintain content so information is easy to find and stays current
Establish a governance process for who can update/contribute to the knowledge base and how content is vetted
Employee Engagement & Recognition

Use internal communication channels to drive employee engagement and recognition (i.e. spotlight programs, milestone recognition, culture campaigns)
Partner with leadership and HR to amplify recognition moments and culture-building initiatives through communications
Gather feedback on communication effectiveness and engagement impact, and iterate accordingly
WHAT SUCCESS LOOKS LIKE

30 Days : Assessed current state of internal communications (channels in use, gaps, stakeholder needs); evaluated platform options and cadence models against org size/structure; presented a recommendation with rationale for approval; initial communications delivered while transitioning to new structure
60 Days : Cadence and platform selected and approved; rollout plan built; new structure implemented; SOP template work underway
90 Days : Cadence and platform fully operational with at least one full cycle completed; feedback gathered and incorporated; knowledge base structure/governance defined in partnership with Training & Development
WHAT YOU’LL NEED

1-3 years of experience in internal communications, corporate communications, process documentation, or a related field
Bachelor’s Degree in Communications, Business, or related field preferred; equivalent combination of education and experience will be considered
Excellent written communication skills with demonstrated ability to adapt tone/voice for different audiences
Experience developing or maintaining SOPs, process documentation, or knowledge base content
Strong project management and organizational skills; able to manage multiple communication/documentation projects simultaneously
Proficiency with SharePoint, Canva, Microsoft Office, and
Flexible work from home options available.

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