Program Manager, In-Person Programming (Volunteer)

Program Manager, In-Person Programming (Volunteer)
PromiseLearning | PromiseRooted (In-Person Programs) | Program Execution & Site Operations

Organization:

Mentor A Promise (MAP)

Location:

New York City (In-Person + Hybrid Coordination)

Type:

Volunteer

Reports To:

Director of Programs

Works Closely With:

Site-Based Program Coordinators, Mentorship Program Manager, Volunteer Operations, School & Shelter Partners

About Mentor A Promise
Mentor A Promise (MAP) is a New York City-based nonprofit serving children and youth ages 5-18 experiencing housing instability through mentorship, literacy, social-emotional learning (SEL), and creative expression. Our in-person programs are where our mission becomes real- inside classrooms, community spaces, and daily student experiences.

About PromiseLearning | PromiseRooted (In-Person Programs)
PromiseRooted is MAP's in-person program delivered in schools and community sites. It provides structured, consistent environments where students receive academic support, mentorship, and social-emotional development.

Role Overview
We are seeking a Program Manager, In-Person Programming to oversee the execution, consistency, and quality of MAP's site-based programs.

This role ensures that programs are not only running, but running

well, consistently, and in alignment with MAP's standards .

This is a

high-impact operational leadership role

focused on bridging strategy and daily execution.

Key Responsibilities
Program Execution & Oversight

Oversee day-to-day operations across in-person program sites

Ensure programs follow established schedules, structure, and expectations

Monitor consistency and quality of program delivery

Site Coordination & Support

Support and manage Site-Based Program Coordinators

Provide guidance, troubleshooting, and operational support

Ensure alignment across multiple sites

Program Quality & Standards

Ensure programs align with MAP's SEL, mentorship, and engagement goals

Identify gaps in delivery and implement improvements

Maintain high standards for student experience and engagement

Volunteer & Staff Alignment

Coordinate with Volunteer Operations to ensure proper staffing at sites

Ensure volunteers are placed, prepared, and supported

Address attendance, reliability, and performance issues

Partnership Coordination

Work with school and shelter partners to maintain strong relationships

Ensure program expectations are met at each site

Support communication and coordination with external partners

Systems & Operations

Track attendance, participation, and program performance

Maintain structured documentation and reporting

Support development of scalable systems for program growth

Cross-Team Collaboration

Work closely with Mentorship Program Manager and SEL leads

Align program execution with curriculum and program strategy

Collaborate with leadership on program improvements and expansion

Communication & Responsiveness

Maintain clear, timely communication across teams

Ensure responsiveness via Google Workspace and program channels

Qualifications
Required

Experience in program management, education, or youth development

Strong organizational and operational skills

Ability to manage multiple sites, teams, and priorities

Strong leadership and problem-solving abilities

Alignment with MAP's mission and dignity-centered values

Preferred

Experience working in school-based or community programs

Experience managing staff or volunteers

Familiarity with SEL, mentorship, or youth programming

Experience in nonprofit or education environments

Commitment

Volunteer role

Approximately 5-10 hours per week (with in-person presence as needed)

Minimum 6-month commitment required

NYC-based (site coordination required)

What You’ll Gain

Leadership experience managing real-world program execution

Direct impact on student experience and program quality

Collaboration with program leadership and school partners

Professional references and letters of recommendation

A meaningful role ensuring programs run with structure, care, and consistency

This role ensures the program works - every day, in every room.

Help turn structure into consistency, and consistency into impact.

Thank you for your interest in volunteering with our organization. At this time, volunteer opportunities are limited to individuals based in the United States due to legal, safeguarding, data-privacy, and programmatic requirements. We appreciate your interest in our mission and your understanding of these constraints.

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