Customer Experience Training Strategist

Antylia Scientific in Vernon Hills, IL, is seeking a Learning & Development Specialist to design, deliver, and continuously improve training for customer service teams.
You will lead onboarding, upskilling, coaching, and measure impact on CSAT, NPS, and FCR, using AI-enabled tools and LMS to create engaging content.
Collaborate with supervisors and operations to close performance gaps and ensure compliance with service standards.

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