Program Support Supervisor

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Description of Work

This position is located at the Division of Disability Determination Services (DDS) at the Department of Health and Human Services in Raleigh, NC. This agency makes medical entitlement decisions on Social Security, Supplemental Security Income and Medicaid disability claims. The Program Support Team (PST) serves as the single location for distribution of clerical and adjudicative support tasks to support case processing units and special projects. The PST functions as the standardization of clerical tasks for a more balanced allocation of clerical tasks. Workloads are monitored and adjusted in real time, ensuring equitable distribution of workloads for increased productivity. This unit ensures that flexibility is provided to address peak periods or special projects without disrupting ongoing operations.
The Program Support Supervisor leads a team of Office Assistants staff who perform general or specialized office and adjudicative support functions. The position instructs employees in their assigned roles and provides program and procedural instruction with daily scheduling of tasks/duties to balance the workload. The Program Support Supervisor participates in the recruitment, hiring and development of Office Assistant staff. This position also carries out disciplinary action when needed. Program Support Supervisor creates and maintains Standard Operation Procedure (SOP) manuals for most updated written processes to support clerical tasks and to establish necessary trainings for OA staff. The Program Support Supervisor further manages complex clerical support tasks and resolves problematic issues. This position provides oversight in case processing and fiscal management, quality reviews, receipt and distribution of Return to Sender Mail and customer service deliver to internal and external customers.
Knowledge, Skills, and Abilities / Management Preferences

Salary Range: $43,267 - $75,718 Recruitment Range: $43,267 - $75,718
Internal Posting- DHHS Internal Posting- This Is An Internal Posting Open Only For Current North Carolina Department Of Health And Human Services Employees, And Eligible RIF Candidates From North Carolina State Government, or Current Temporary Employees.
The following Management Preferences are not required, but applicants that possess these skills are preferred:
Demonstrated experience in switching between multiple tasks.
Demonstrated experience in mentoring and training.
Attention to detail, ability to prioritize and organizational skills are essential to this position.
This posting is to fill 4 positions / openings. Position is funded in part through federal funds. Posting closes at 11:59 p.m. the night before the end date.
About Disability Determination Services

The Division of Disability Determination Services (DDS) makes medical determinations for Social Security and state Medicaid Disability claims. Social Security Disability claims are initially processed at local SSA field offices, and the case is sent to DDS to evaluate disability. DDS is responsible for obtaining medical evidence and making the initial determination on whether a person, or a claimant, is disabled or blind under the law. DDS also processes Medicaid disability claims for the state of North Carolina. Medicaid disability claims can be filed by contacting a county Department of Social Services office https://www.ncdhhs.gov/divisions/social-services/local-dss-directory. Once a Medicaid disability application is received, DDS will develop medical evidence and make a determination on disability using the same protocols as outlined for Social Security Disability benefits.
Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits.
Employees can participate in health insurance options.
Standard and supplemental retirement plans.
NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
Paid vacation.
Sick leave.
Community service leave.
Paid parental leave is available to eligible employees.
Visit website for State Benefits.
Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.
Applicants may be subject to a criminal background check. All candidates selected for positions considered \"Positions of Trust\" will be subject to a criminal background check.
Minimum Education and Experience

High school diploma or General Educational Development (GED) diploma and four years of progressively responsible administrative/office management experience, including one year as a lead worker. OR Equivalent combination of education and experience.
EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter Contact

Recruiter: LaWanna Baker Email: talentacquisition@dhhs.nc.gov

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