Business Development Manager

About the Role
The Business Development Manager is accountable for end-to-end conversion performance, coaching effectiveness, and operational execution for an intake team operating in virtual and/or in-office modalities. This role leads and develops Intake Leads and Specialists, builds a disciplined coaching culture, and ensures consistent performance, compliance, and client experience standards. The Business Development Manager drives results through data-informed decision-making, hands-on coaching, and strong accountability systems while serving as a cultural and operational anchor for the team.

Lead our intake revenue engine. You will own conversion performance, coaching effectiveness, and daily execution for an intake team. Success looks like measurable performance gains with smooth operations, fewer escalations, consistent client experience, and predictable results leadership can rely on.

In addition to the hourly rate, this position is eligible for performance-based incentive compensation.

Your Key Contributions
Lead and develop Intake Specialists with clear expectations, coaching cadence, and performance standards
Use dashboards, CRM data, and call recordings to diagnose conversion gaps and drive corrective action quickly
Run structured 1:1s, manage recognition and performance plans, and participate in hiring decisions
Step into consultations for coverage when required, modeling the expected selling framework and standards
Ensure compliance with firm policies, CRM documentation standards, and QA protocols
Conversion and retained-client outcomes across your span of control
Coaching quality and accountability for Intake Specialists
Consult quality, CRM discipline, QA adherence, and client escalations

How success is measured
Conversion and retained-client outcomes, show rate and speed to consult, QA trends, CRM compliance, escalation volume and resolution time, ramp speed

What Makes You a Great Fit
3 to 5 years consultative sales with proven conversion results
2 to 4 years leading a team
Bilingual Spanish and English required at B2 to C1 level
Immigration, legal services, financial services, or consultative professional services experience preferred

Work Schedule
Monday to Friday 8:30 am to 5:30 pm Local time.

How You'll Benefit
Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs ofour employees and their families. We recognize the importance of health and well-beingand are committed to fostering an environment where every team member can feel and perform attheir bes t.

401k Match
Medical, Dental, & VisionInsurance
Options for Health Savings Account orFlexible Spending Account
Dependent Care FSA
Basic Life Insurance
Voluntary Life & AD&D
Disability Insurance
Hospital Indemnity Insurance
Employee Assistance Program
Calm App Subscription
Paid Time Off

Our Firm
At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.

Our Values
At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.

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