Customer Service Department Manager - Bilingual

Customer Service Department Manager - Bilingual

Pay from $85,000 to $100,000 per year. Texas Branch - Irving, TX.
Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Bilingual Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities

Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
Manage the daily activities of various Customer Service departments.
Evaluate team procedures and identify areas for improvement.
Review performance reports and suggest ways to increase efficiency.
Resolve escalated customer issues promptly.
Minimum Requirements

Bachelor's degree.
Bilingual (English / Spanish) - fluent in both verbal and written forms.
3+ years of customer service management experience.
Demonstrated ability to effectively coach and develop a high-performing team.
All new hires must complete a pre-employment hair follicle drug screening.
Benefits

Complete health insurance coverage and 401(k) with 6% employer match that starts day one.
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks

Best-in-class, clean, modern air-conditioned facilities.
First-class fitness center and beautifully maintained walking paths.
About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled #LI-CM1 #LI-TX001 (#IN-TXMANC) #ZR-TXCS
EEO/AA Employer/Vet/Disabled Drug-Free Workplace
Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.
Uine is North America's leading distributor of shipping, packaging and industrial supplies.
Our family-owned company is committed to providing businesses with the highest quality, in-stock products and an exceptional customer experience.

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