Account Manager, Advocacy & Patient Engagement

Account Manager, Advocacy & Patient Engagement

Real Chemistry is looking for an Account Manager, Advocacy & Patient Engagement to join our growing team! This client-facing role is ideal for a highly organized healthcare communications professional who is ready to help deliver meaningful advocacy and patient engagement programs across pharmaceutical, biotechnology, medical device and health technology clients. The Account Manager will support the development and execution of integrated advocacy programs, manage day-to-day client and stakeholder activity, contribute to high-quality materials and scopes, and help ensure work is delivered on time, on budget and to Real Chemistry standards.
The Account Manager ensures delivery excellence by keeping work streams moving forward smoothly, maintaining clear action items, timelines, risk management, and quality control processes. Success also requires establishing credibility in advocacy and patient engagement by supporting programs that reflect authentic, ethical, and practical approaches to patient and advocacy partnerships. From a commercial perspective, the Account Manager actively manages budgets, scopes, invoices, purchase orders, and resourcing considerations, proactively identifying and addressing issues before they become challenges. The role also contributes significantly to team effectiveness by supporting and developing junior colleagues, providing visibility to senior leaders, and fostering alignment across cross-functional teams.
This role can be remote within the United States or based in any of our U.S. office locations, including New York City, Boston, Chicago, Lambertville, NJ, San Francisco, or Carmel, IN.
This position is a perfect fit for you if:
Our Company values, Best Together, Impact Obsessed, Excellence Expected, Evolve Always, and Accountability with an "I" genuinely resonate with how you work and lead.
You demonstrate the Real Chemistry Can mindset by approaching challenges with optimism, accountability, creativity, and a solutions-oriented attitude, always looking for ways to make a meaningful impact for our clients, colleagues, and communities.
You are adaptable, resilient, and comfortable adjusting your scope, responsibilities, and priorities in a fast-paced, evolving environment. As our business grows and changes, so do we.
You are proactive, driven, and resourceful, with strong prioritization skills, intellectual curiosity, and a desire to leverage data to inform decisions and drive outcomes.
You are energized by innovation and the transformative potential of AI, actively exploring new technologies, identifying opportunities to work smarter, and championing practical, responsible AI adoption that drives meaningful business impact.
What you should have:
Typically 2+ years' experience in healthcare communications, advocacy, public affairs, patient engagement, client service or a related agency environment.
Experience working with, or supporting programs involving, patient advocacy organizations, patient communities, NGOs, coalitions or healthcare stakeholders; US advocacy experience strongly preferred.
Strong understanding of healthcare client service and the ability to manage multiple workstreams, materials and deadlines with close attention to detail.
Track record of following through on client requests and delivering high-quality work on schedule and on budget.
Independent thinker who is confident taking ownership of assets and material development, while thriving as a collaborative team player.
Strong written and oral communication skills, including formal and informal presentations and confident participation in client-facing conversations.
Ability to draft clear project scopes, client and vendor contracts, presentations, briefs, communications materials and recommendations.
Strong working knowledge of Microsoft Office tools, especially PowerPoint, Word and Excel.
Comfortable conducting research, monitoring relevant media or landscape developments, and contributing to insight-led client recommendations with limited supervision.
Ability to mentor junior staff, delegate appropriately and help drive work forward against project deadlines.
BA/BS degree or equivalent work experience required.