To enhance online presence and maintain an active brand image, the full-time CX Social Community Engagement Specialist will interact with audiences across various social media platforms, monitor engagement metrics, and develop strategies to foster community engagement in a remote setting.
Key Responsibilities
Monitor and analyze emerging trends and audience conversations across multiple social media platforms
Govern adherence to brand guidelines and analyze engagement data to inform response strategies
Ensure brand voice consistency across all community interactions and develop tone-of-voice guides
Required Qualifications
Bachelor's degree in marketing, communications, or a related field
Strong background in customer experience or marketplace support
Expertise in content creation and audience engagement strategies
Familiarity with social media analytics tools like Sprout Social and Facebook Insights
Exceptional written communication skills with a focus on brand voice alignment
Social Media Engagement Specialist
Virtual Vocations Inc · New York, NY, USA · Remote ·
- Job type:
- Full Time