Client Services Director

Client Services Director

Lead People. Solve Challenges. Create Impact. Build Your Legacy.

Location:

Jenkintown, PA — On-Site

Employment Type:

Full-Time, Exempt

Turn Complexity Into Impact—With People at the Center
At Visiting Angels, exceptional care is built on empathy and exceptional leadership.

We are seeking a

Client Services Director

who knows how to lead people, solve complex challenges, build strong relationships, and create an environment where both clients and team members thrive. This is a high-impact leadership opportunity for an experienced

service and operations leader

who is energized by complexity and motivated by the opportunity to build something meaningful—both professionally and personally.

If you have led teams in hospitality, luxury hotels, healthcare, senior living, or another high-touch service environment, we want to hear from you.

Leaders with experience at organizations such as

Marriott, Ritz-Carlton, Four Seasons, Hilton, Hyatt, and other premier hospitality brands are strongly encouraged to apply.

You may be coming from a hotel General Manager, Director of Operations, Rooms Division, Guest Services, or Hospitality Management background. If you understand how to lead people, deliver an exceptional client experience, manage competing priorities, and create order in a fast-moving environment, your experience may translate exceptionally well to this role. This is not simply an operations position.

It is a leadership opportunity for someone who wants to care, grow, build a career, increase their earning potential, and create a lasting legacy.

Who You Are
You are a

people-first leader

who brings out the best in others and understands that strong results begin with a strong team.

A proven leader with experience managing service, care, hospitality, or client-focused teams

Comfortable managing complexity and solving problems others may find overwhelming

Skilled at building relationships while also holding teams accountable

Calm, composed, and decisive in high-pressure or emotionally sensitive situations

A natural coach, mentor, and culture builder

Someone who sees the big picture but is willing to roll up your sleeves and get involved

Enterprising and ambitious—motivated to build a meaningful career, create a future for your family, and leave a legacy of your own

What You'll Do
Lead, Inspire & Develop a High-Performing Team

Provide leadership and direction to the overall office team, including Operations, Wellness, and HR, with Marketing as a dotted-line function

Develop and mentor leaders and team members across the organization

Build a collaborative, accountable, and solutions-focused culture

Serve as a visible cheerleader and supporter for all office functions

Lead Operations With Precision

Oversee intake, scheduling, case management, caregiver assignments, and recruitment functions

Coordinate hundreds of moving parts to ensure the right support is in place at the right time

Help solve daily operational challenges, including client/caregiver matching and continuity of care

Partner with the Recruitment team to support strong hiring decisions and talent acquisition

Support the Wellness team with assessment and supervisory visits when needed

Champion the Client & Caregiver Experience

Lead with a Client First mindset

Monitor satisfaction metrics and address escalations with empathy, urgency, and professionalism

Elevate every touchpoint of the client and caregiver experience

Ensure families and team members feel heard, valued, and supported

Solve Problems & Improve Systems

Identify gaps in processes, systems, and workflows

Design and implement smarter, more effective solutions

Break complex challenges into manageable, actionable steps

Anticipate issues before they become problems and create sustainable solutions

Build Alignment Across Teams

Collaborate with other Visiting Angels offices and cross-functional teams to leverage best practices and synergies

Create alignment across departments and ensure shared accountability for client outcomes

Step in and support the team wherever needed

Participate in an on-call rotation approximately every 2–3 weeks

Protect Compliance, Quality & Trust

Uphold industry standards, state regulations, and quality documentation requirements

Maintain consistency and reliability in the delivery of services

Protect the trust that families place in Visiting Angels every day

What You Bring

Bachelor's degree preferred

10+ years of experience leading people and service operations in healthcare, hospitality, luxury hospitality, senior living, or another client-focused industry

Proven experience managing managers and leading diverse teams in high-pressure environments

A track record of building strong teams and improving operational performance

Exceptional problem-solving and decision-making skills

Strong emotional intelligence and the ability to navigate sensitive conversations with clients, families, and team members

Strong communication, coaching, and relationship-building skills

Technical proficiency with Microsoft Office and scheduling/CRM systems

Flexibility to support the team during occasional evenings or weekends

Willingness to participate in on-call responsibilities

Hospitality Leaders: Your Experience Matters Here
If you have built your career in

luxury hospitality or hotel operations , you already understand many of the skills this role demands:

Leading people. Delivering exceptional service. Managing complexity. Resolving escalations. Creating consistency. Building a culture of excellence.

Experience with

Marriott, Ritz-Carlton, Four Seasons, Hilton, Hyatt, or other high-end hospitality organizations

is highly relevant and strongly encouraged.

Why Join Visiting Angels?
Because your leadership will directly impact lives.

Every team member you develop, every challenge you solve, and every process you improve helps create better days for seniors and their families.

Lead with purpose

Build and develop a high-performing team

Solve meaningful, complex challenges

Create a culture of excellence and compassion

Grow your career and earning potential

Build a legacy that matters

We are looking for a leader who is ready for

bigger and better things —professionally, personally, and financially.

If you are a proven people leader from healthcare, hospitality, or luxury hotel operations and are ready to make a meaningful impact, we want to meet you.

ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION.

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