Vice President - Client Experience

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Our hybrid work schedule requires team members to be in the office four days per week, with the flexibility to work remotely one day each week.

Position Summary:
The Vice President of Client Experience is responsible for nurturing and expanding relationships with key strategic clients. In this role, the VP develops and implements strategies to ensure exceptional customer satisfaction, drive client retention, and unlock new business opportunities. Responsibilities include managing client escalations, analyzing account performance, and collaborating across departments to deliver customized solutions. The VP is also accountable for meeting annual sales targets, leading contract negotiations, and identifying additional revenue streams within existing accounts.

Your role on the team:

Implements, and maintains the vertical roadmap to align with our core strategic and financial objectives; includes supporting product development roadmap and client adoption

Proactively manages customer objectives to maximize retention

Identify opportunities to cross-sell services such as Transportation Management, Final Mile, Freight Forwarding, etc.

Develop and cultivate long-term partnerships with key Client personnel

Host quarterly business reviews in collaboration with the Client

Monitors activities to ensure high performance, client coverage and to ensure the key success metrics are achieved

Completes “Work to Be Done” matrix and communicates routine progress updates

Acts as point of escalation for clients in their portfolio

Partner with Vertical Leader and Operations in the development and acceptance of the Annual Vertical Budgets

Adheres to compliance of processes and reporting, including saleforce.com

Develop, maintain and actively manage account plans as required

Work with Marketing and Customer Insights to enhance the client experience with relevant content, client feedback, engagement, and satisfaction

What you need:

Minimum 10 years’ experience; or an equivalent combination of education and experience

Contract Logistics, Transportation Management, and Freight Forwarding operations experience preferred

Knowledge of Global Supply Chain management

PC literate with experience with Microsoft Outlook, Word, Access and Excel

Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers

Ability to negotiate profitable partner relationships in a 3PL environment

Excellent planning and organizational skills

Excellent customer relationship management and negotiation skillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual

Ability to write routine reports and correspondence

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

What you gain from joining our team:

Access wages early with the Rain financial wellness app.

Free telemedical access to doctors and therapists through FirstStop Health available first day of employment!

Health, dental, and vision insurance after 30 days of employment

Paid maternity and paternity leave

Access to career development, employee resource groups, and mentorship programs

Access to employee perks like fitness class discounts and free access to a relaxation and meditation app

Free financial wellness programs

Opportunities to volunteer and give back to your community

+ more!

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