Program Manager - SNAP

Community Council of Greater Dallas Headquarters - Dallas, TX 75247

Overview
Level

Experienced

Position Type

Full Time

Job Shift

Day

Bachelor degree in related field

Travel Percentage

25%

Category

Nonprofit - Social Services

Summary / Key Qualifications
Responsible for managing and coordinating the SNAP program activities and deliverables for the grant. This person will oversee the outreach efforts, the Application Assisters, reporting, assessments and coordinate outreach activities with partner organizations as well as several school districts in the targeted areas.The Project Managerwill be responsible for identifying eligible clients and assisting in completing the SNAP application as well as identifying locations in the community to provide this service. Requires the ability to function independently and exercise discretion within the policies of the Community Council of Greater Dallas (CCGD), and the Supplemental Nutrition Assistance program regulations and in accordance with the laws and regulations from Health and Human Services.

Essential Functions
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. General Responsibilities

Keep informed on laws, regulations, and standards, under the provision of funds received from the Department of Health and Human Services

Develop and implement outreach strategies to ensure information is available to the public on SNAP benefits.

Responsible to coordinate and supervise activities under this program

Responsible for the supervision of the program activities and for completing all required reports mandated by the funder

Identify eligible clients and providing SNAP application and renewal assistance in English and Spanish.

Complete 14 days and 45 days follow up calls to clients who have been assisted with applications

Responsible for referring families to appropriate internal resources

Perform and coordinate outreach and educational events, such as health fairs, presentations, parent events, faith-based organizations events and school events

Make group presentations to educate consumers about the benefits of SNAP

Complete all required certifications and training required federally, by state and/or locally to assist clients with SNAP applications.

Perform other duties as required

Skill Competencies
General:

Ethical Conduct

Personal Effectiveness/Credibility

Strong interpersonal and communication skills

Strong oral, paperwork and computer skills for high volume caseload

Mathematical skills include ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals

Capacity to work independently and cooperatively

Ability to think strategically and use good judgment

Comfortable and effective in working with culturally and economically diverse groups of individuals

Ability to pass criminal background check

Flexibility to work frequently on Saturdays and some weekday evenings

Willingness to adhere to strict client confidentiality protocols

Strong work ethics and integrity

Ability to complete online training for the SNAP Program. Must pass required tests to become certified and comply with any state or federal rules related to training, reporting and monitoring

Ability to read and interpret benefits-related publications, governmental regulations, and general business correspondence

Ability to effectively communicate information, orally and/in writing

Respond to questions in English and a second language if applicable

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Ability to work independently and make good decisions out in the field with minimum supervision

Certifications and Licenses Required

Texas driver’s license or alternate means of transportation

Certification for the SNAP program as required by the funder or if applicable state and federal laws

This job operates in a professional office setting as well as in the field. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
This is largely a mobile role, requiring working at varied locations in the assigned counties.

Specific physical demands include:

Ability to transport and handle materials up to 20 lbs. for use at program locations

Project Manager SNAP Program Manual dexterity sufficient to operate phones, computers, copier, portable equipment, and rolling briefcase cart with lock

Ability to write and speak clearly to convey information and able to hear at normal speaking levels both in person and over the telephone

Position Type/Expected Hours of Work
This is a full-time position based on 40 hours per week. Occasional evening and weekend work may be required as job duties demand.

Travel
This position requires less than 10% out-of-region travel. Local in-region travel for meetings may be approximately 40% to 50%.

Required Education and Experience

High school diploma or equivalent

Associates’ college degree or more a plus

Minimum of three years’ full-time work experience

Experience with community outreach, sales, customer service, or client enrollment services

Other Requirements/Preferences

Ability to communicate in both English and Spanish verbally and in writing preferred

Reliable transportation to and from work sites

Community Council is an Equal Employment Opportunity Employer

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