Customer Experience Specialist

Feazel isn't your average roofing company. We've been taking care of homeowners since 1988, and we're growing fast across Ohio, Michigan, Maryland, Virginia, Tennessee, North and South Carolina. As we grow, we need people who genuinely care about making customers feel heard, informed, and taken care of, from the first phone call to the final nail.
We're hiring a Customer Experience Specialist to be the friendly, organized voice customers count on throughout their roofing project.
What you'll do
Serve as the main point of contact for customers throughout their project, from scheduling through completion
Answer inbound calls and respond to customer inquiries with warmth and urgency
Coordinate with sales, production, and claims teams to keep projects moving and customers informed
Proactively communicate project updates, delays, or changes before customers have to ask
Resolve customer concerns and escalate issues when needed
Maintain accurate records in our CRM
What you bring
1+ years in customer service, hospitality, or a client-facing role
Excellent verbal and written communication skills
Comfortable multitasking in a fast-paced environment
A calm, solutions-first attitude, even when a customer is frustrated
Construction or home services industry experience a plus, but not required
What we offer
Competitive hourly pay, based on experience
Health, dental, and vision insurance
PTO and paid holidays
A team that actually has each other's backs
If you love people, thrive on solving problems, and want to be part of a company that's changing what roofing looks like, we want to hear from you.
Feazel is an equal-opportunity employer.

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